Core Control Centre Operator

CORE Control Centre Operator
About the role
The CORE Control Centre Operator is responsible for the continuous monitoring, assessment and coordination of operational events
across a global portfolio of sites. Working within a 24/7 operational environment, the Operator monitors multiple information sources and
operational systems, identifies emerging issues, assesses potential impact, initiates appropriate response procedures and ensures
accurate escalation, communication and documentation.
The role requires strong situational awareness, sound judgement and the ability to remain calm and methodical during routine operations
and high-pressure incidents. Operators help maintain an accurate operational picture and coordinate timely responses across Facilities,
Security, Engineering and site teams.
Key responsibilities

• Monitor operational, facilities and security systems across multiple global locations.
• Identify, assess and respond to alarms, incidents, abnormal conditions and emerging risks.
• Monitor CCTV, access-control and security-related events in accordance with established procedures.
• Monitor Building Management System (BMS) alarms, assess event priority, follow response procedures and coordinate escalation to the

relevant facilities or engineering teams.

• Operate, monitor and take action within XnGN by Octane in accordance with established procedures, including reviewing system events,

recording actions and escalating faults or abnormal conditions.

• Monitor liquid cooling systems and related alarms, identify abnormal conditions, and initiate emergency escalation and response

communications in accordance with approved procedures.

• Assess potential operational impact and escalate in line with approved procedures and escalation matrices.
• Coordinate with site teams, Facilities, Security, Engineering, emergency services and other stakeholders.
• Maintain accurate, timely incident records, logs, reports and incident timelines.
• Follow SOPs, operational orders and communication protocols; conduct effective shift handovers.
• Maintain situational awareness across multiple sites, systems and regions.
• Support incident investigations and identify recurring issues or opportunities to improve CORE processes.
• Protect confidential and sensitive operational and security information.

Essential skills & competencies

• Strong situational awareness and attention to detail.
• Ability to assess information, prioritise competing events and make sound decisions.
• Calm, methodical approach when working under pressure.
• Clear written and verbal communication, including concise incident updates.
• Understanding of escalation and incident-management principles.
• Ability to follow SOPs while applying sound operational judgement within role authority.
• Strong organisation, record keeping and shift-handover discipline.
• Ability to work independently and collaboratively in a 24/7 team.
• Computer literacy and confidence learning new operational systems.
• Ability to analyse information from multiple sources and identify patterns or emerging risks.
• Professional, reliable and accountable approach to operational responsibilities.

Desirable experience
Experience in a Global Operations Centre / Control Centre, GSOC/SOC, Facilities Operations Centre, NOC, data-centre operations,
emergency or incident management, security control room, facilities management, critical infrastructure or another 24/7 operational
environment is advantageous.
Experience with CCTV/VMS, access control, BMS alarm monitoring, liquid cooling systems, EAM/CMMS, CAFM or incident-management
platforms is advantageous. Genetec and Hexagon EAM/Octane (including XnGN by Octane) experience is desirable but not essential.

Personal attributes

• Curiosity: asks the right questions rather than simply acknowledging an event.
• Composure: remains effective during high-pressure situations.
• Accountability: owns tasks through to appropriate handover or resolution.
• Vigilance: maintains attention and situational awareness.
• Teamwork: works effectively across regional and functional teams.
• Professionalism: communicates consistently with stakeholders.
• Continuous improvement: identifies ways to improve procedures and operational effectiveness.

What success looks like
The Operator identifies and assesses potential incidents promptly, maintains an accurate operational picture, communicates clearly,
escalates proportionately, records actions and timelines accurately, and provides reliable shift handovers. The role supports service
continuity and helps reduce the risk of missed or delayed response to events affecting critical facilities.