Corporate Portfolio Operations Analyst

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Introduction:
Who we are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows. Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

• Hybrid work set up
• Birthday leave, YOU day each year, as well as connecting people leave
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives such as boot camp, yoga etc.
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:
Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
Obsess over Customers – Everything we do is designed to positively impact our customers.
Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Description:
Reporting to the VP, Corporate Strategic Initiatives, the Corporate Portfolio Operations Analyst is responsible for the operational rhythm of corporate portfolio governance; ensuring initiatives are visible, decision-ready, and progressing in line with priorities and capacity. The role blends portfolio reporting and assurance with business analysis and cross-functional coordination, including driving adoption and effective use of our cloud-based PPM tool, streamlining portfolio processes, and leveraging AI to improve insight and efficiency. The role requires strong analytical rigour and pragmatic operational judgement, applying governance standards consistently while adapting to the context where appropriate.

Skills and Experiences:
Key Responsibilities

The core responsibilities of the Portfolio Analyst includes but is not limited to:

Portfolio governance & assurance

Run core program and portfolio governance operations (cadence, standards, templates, decision logs) and support portfolio reviews and assurance activities.
Maintain an up-to-date portfolio view highlighting interdependencies, conflicts, and resourcing constraints to enable informed planning and prioritisation decisions.
Analyse project health metrics and portfolio trends; surface risks/issues early and drive follow-up actions through to closure.

Portfolio reporting & insights

Maintain accurate portfolio data and produce insightful, decision-ready reporting that reflects current organisational priorities and capacity.
Lean-in to support project leads with project management as needed.
Translate complex portfolio data into clear insights for stakeholders ranging from delivery teams to executives.

Process improvement

Analyse and document processes and workflows (e.g., process flows, operating rhythms, registers) to
improve how initiatives are initiated, governed, and reported.
Support process improvements, including adoption of agentic AI where appropriate, to reduce manual effort and improve quality/consistency.

Tooling enablement, administration & coordination

Adoption and administration of portfolio management processes and project tools (including user support, access/permissions, configuration, template governance, and data quality), enabling consistent use of the PPM, Smartsheet.
Coordinate across cross-functional leads to ensure stakeholders have timely information required for sound decisions.

Compliance

Ensure compliance with ELMO’s information security privacy policies and procedures

Qualifications:
Required Qualifications:
3–5 years’ experience in project governance, PMO/portfolio operations, business analysis, project coordination and/or project delivery roles.
Experience with governance and assurance practices (stage gates, health checks, compliance monitoring), with pragmatic judgement about exceptions.
Demonstrated experience facilitating cross-functional governance forums/workshops and driving action, dependency, and decision closure across multiple initiatives.
Working knowledge of Agile/Scrum, Waterfall, and hybrid delivery frameworks and associated reporting needs.
Experience analysing and documenting processes and workflows (e.g., current/future state, process maps).
Demonstrated experience implementing, administering (configuration, templates, permissions/access, user support, data quality) of a cloud-based/SaaS PPM tool (Smartsheet experience preferrable)
Strong analytical and reporting capability, including Excel and data visualisation.
Proven ability to establish and maintain standardised processes and templates.
Bachelor’s degree in Business, Finance, Project Management, Engineering, or related field (or equivalent experience).
Excellent communication skills; able to translate complex data into clear, actionable insights for audiences from delivery teams to executives.

Desired Qualities:
Comfortable with ambiguity and change; adapts quickly when priorities shift.
Detail-oriented while maintaining a portfolio-level view.
Change agent who can drive tool adoption and governance compliance through training, support, and influence.
Relevant certifications (P3O, PMP, SAFe, PRINCE2, Business Analysis) are advantageous.
Process-minded but not process-obsessed; knows when to enforce standards vs flex.
Practical problem-solver who rolls up their sleeves.

Key Performance Indicators/OKRs:
Objective 1: Governance runs smoothly and leaders trust the project portfolio view

KR: Portfolio reporting delivered on time each cycle, with agreed data completeness met.
KR: Actions/decisions from governance forums are tracked and closed within agreed timeframes.

Objective 2: Single source of truth is adopted and well-administered

KR: PPM tool adoption increases quarter-on-quarter (using an agreed usage measure).
KR: Data quality issues and admin requests (access/config/support) are resolved within agreed SLAs.

Objective 3: Portfolio operations continuously improve

KR: At least 1–2 material process/reporting improvements delivered per half-year (e.g., automation, templates, simplified workflows).
KR: Stakeholder satisfaction is positive (using an agreed pulse or qualitative feedback mechanism).