Find Your Next Job

Correspondence Specialist

Posted on May 24, 2025

  • Manhattan, United States of America
  • 46583.0 - 53571.0 USD (yearly)
  • Full Time

Correspondence Specialist

Apply to 500+ LinkedIn Jobs Automatically


  • TEACHERS RETIREMENT SYSTEM
Posted On: 05/24/2025
  • Full-Time
Location
MANHATTAN
  • Exam May Be Required
Department
Correspondence

Salary Range:
$46,583.00 – $53,571.00

Job Description

About TRS
Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $120 billion, TRS serves over 215,000 members, providing them with retirement, disability, and death benefit services.

Position Summary
TRS' Qualified Pension Plan (QPP) is a defined benefit plan that provides members with a monthly retirement allowance upon meeting certain eligibility requirements. TRS members can also enhance their benefits with a Tax-Deferred Annuity (TDA) Program, which offers multiple investment options and tax-deferred earnings.

At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members.

As a Correspondence Specialist, you will provide clear, accurate, and timely guidance to members on pension-related matters through email, letters, and chat. Your role includes resolving inquiries, explaining policies, and ensuring members receive the support they need.

Responsibilities
  • Respond to written inquiries from members and external stakeholders' regarding pension-related topics, ensuring clarity, professionalism, and accuracy.
  • Research and synthesize information using internal databases, pension laws, and TRS regulations to provide well-informed responses.
  • Draft grammatically correct, courteous and tailored written correspondence for email, letters, and chat, effectively communicating policies and procedures.
  • Engage with members via digital channels (email, chat) in a warm, professional tone that meets agency standards.
  • Collaborate with internal teams to resolve complex inquiries and ensure consistency in responses across departments.
  • Assist the Call Center and Walk-in-Center as needed, serving as a knowledgeable and dependable resource for member support.
  • Maintain organized record of correspondence and inquiries to support data tracking and continuous improvement.
  • Identify trends in member concerns and recommend process improvements or communication strategies to enhance service delivery.

ASSISTANT RETIREMENT BENEFITS - 40491


Minimum Qualifications


1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.


Preferred Skills


- At least 2 years of experience in a correspondence or customer-service role. - Excellent writing and editing skills with strong attention to grammar, clarity and tone. - Proficiency in Microsoft Excel for organizing and analyzing data. - Ability to manage multiple priorities effectively in a fast-paced environment. - Strong analytical thinking and problem-solving abilities. - Knowledge of pension and benefit administration is a plus.

55a Program


This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness


As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement


New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID
715570
Title code
40491
Civil service title
ASSISTANT RETIREMENT BENEFITS
Title classification
Competitive-1
Business title
Correspondence Specialist
Posted until
05/25/2025
  • Experience Level:
    Experienced (Non-Manager)
Job level
00
Number of positions
1
Work location
55 Water St Ny Ny
  • Category:
    Administration & Human Resources

Correspondence Specialist


Apply to 500+ LinkedIn Jobs Automatically


Share with Friends!

Similar Jobs


Niagara Health System Niagara Health System

Talent Acquisition Associate, Ft

Job Details Job Title: TALENT ACQUISITION ASSOCIATE, FT Posted Date: 2025-07-24 Closing Date: 2025…

Full Time | On, Canada

Apply 1 day, 16 hours ago

Guidehouse Guidehouse

Cls, Quality Assurance Specialist

Job Family: Medical Technologist (Digital) Travel Required: None Clearance Required: Ability to Obt…

Full Time | Bethesda, United States of America

Apply 6 days, 18 hours ago

Citizens Citizens

Servicing Ops Specialist

Description The Servicing Operations Specialist will have the responsibility of supporting the rece…

Full Time | Riverside, United States of America

Apply 1 week, 1 day ago

Haus of Homez Haus of Homez

Secretary

Job Title: Secretary Cum Data Entry SpecialistLocation: Noida, IndiaAbout Us: Haus of Homez is a D…

Full Time | Up, India

Apply 1 week, 2 days ago

Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited

Administration Officer – Primary Health Care Trainee

Introduction: About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health a…

Contract | Loganlea, Australia

Apply 1 week, 2 days ago

Connected Solutions Group Connected Solutions Group

Inventory Runner

Job Description: An Inventory Runner is responsible for working with internal teams to scan and mov…

Full Time | Mechanicsville, United States of America

Apply 1 week, 4 days ago

Lutheran Services Florida Lutheran Services Florida

Placement Specialist Ii (7764)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and…

Full Time | Fort myers, United States of America

Apply 1 week, 4 days ago

New York State Department of Transportation New York State Department of Transportation

Transportation Specialist – Queens Be

DEPARTMENT OF TRANSPORTATION Posted On: 07/12/2025 Full-Time Location QUEENS Exam May Be Required D…

Full Time | Queens, United States of America

Apply 1 week, 6 days ago