Counsellor-Gambling Help Services Outreach

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Introduction:
At Centacare North Queensland Ltd, we believe everyone deserves the opportunity to live a life of wellbeing, dignity and hope.

We're looking for an experienced and compassionate Outreach Counsellor to join our Gambling Help Service. This is a rewarding role supporting individuals, families and communities affected by gambling harm while helping to build awareness and strengthen support networks across North Queensland.

Based in Townsville, you'll travel regularly throughout the North West region including Mount Isa, the Gulf and surrounding communities, delivering counselling, education and community engagement where it's needed most.

No two days are the same.

Why join Centacare North Queensland?

At Centacare NQ you'll join an organisation committed to improving the wellbeing of individuals, families and communities across North Queensland.

We offer:
Meaningful work that changes lives
A supportive and experienced multidisciplinary team
Clinical supervision and ongoing professional development
Opportunities to travel and work across unique regional and remote communities
Employee wellbeing initiatives
Salary packaging benefits
A values-driven workplace built on Respect, Integrity, Equality, Compassion, Dignity and Stewardship

Benefits you will receive:

• SCHADS Level 4 remuneration starting at $92,286 per annum
• $200 sign on bonus
• $2,500 additional payment per year!
• Salary packaging benefits available
• 5 weeks annual leave
• Professional development and learning opportunities
• Supportive and values-driven team culture
• Opportunity to make a genuine difference in your local community

Description:
About the role

As our Gambling Help Service Outreach Counsellor you will:

• Provide evidence-based counselling to people experiencing gambling-related harm.
• Support family members and loved ones affected by gambling.
• Develop individual treatment plans and therapeutic goals.
• Deliver community education sessions promoting safer gambling practices.
• Build strong relationships with community organisations, health providers and gaming venues.
• Strengthen referral pathways across regional and remote communities.
• Work collaboratively with Aboriginal and Torres Strait Islander communities in culturally respectful ways.
• Travel throughout North Queensland, including regular overnight travel.

This role combines counselling, education, outreach and community development into one rewarding position.

Skills and Experiences:
About you

You'll be someone who enjoys working independently while remaining connected to a supportive multidisciplinary team.

You'll bring:

• A degree in Social Work, Psychology or another relevant behavioural science.
• Experience providing therapeutic counselling.
• Strong assessment and risk management skills.
• Excellent communication and relationship-building abilities.
• A genuine commitment to person-centred, trauma-informed practice.
• Confidence working across diverse communities.
• A current Driver Licence.
• (Or the ability to obtain) Blue Card, NDIS Worker Screening Clearance and First Aid Certificate and National Police Clearance.

Experience in addiction services or working with Aboriginal and Torres Strait Islander communities will be highly regarded.

About Centacare North Queensland

Centacare North Queensland delivers a broad range of community services across North Queensland including counselling, disability services, family support, domestic and family violence services, education and therapeutic programs.

Our purpose is to promote wellbeing and resilience for individuals, families and communities through respectful, compassionate and high-quality service delivery.

Apply now

If you're passionate about supporting people to overcome gambling harm and want to make a genuine difference in regional and remote communities, we'd love to hear from you.

Applications will be assessed as they are received, and Centacare North Queensland reserves the right to close the recruitment process early should a suitable candidate be appointed.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply.

Applicants must have appropriate work rights in Australia.