Credit And Collection Officer

Join Our Team as a Credit & Collections Specialist!

Are you passionate about driving results and building strong customer relationships? Join our dynamic team as a Credit & Collections Specialist, where you'll take ownership of a high-value B2B debtor portfolio.

Your role will be critical in ensuring smooth cash flow, mitigating risks, and delivering an exceptional customer experience. This is your opportunity to manage your portfolio as if it were your own business and make a real impact.

Key Responsibilities:

• End-to-end credit and collections management for Tier 1 and Tier 2 B2B customers.
• Proactively engage customers to ensure payments are made in line with collection timelines.
• Monitor debtor aging and provide accurate cash forecasting with detailed performance commentary.
• Educate customers on Order to Cash (O2C) processes and ensure adherence to contractual obligations.
• Act as the primary point of contact for payment-related issues, leading escalations for resolution.
• Lead customer meetings confidently, presenting data-driven insights to achieve desired outcomes.
• Ensure data integrity for new customers, raising or escalating claims and disputes when necessary.
• Perform ad hoc billing, customized billing, and cash application tasks.
• Achieve monthly Quality & Assurance compliance of over 90%.

Required Skills & Capabilities:

• At least 2 years of experience in credit or collections roles.
• Proven track record managing high-value B2B debtors, with B2C experience being a plus.
• Strong knowledge of credit concepts, including aged trial balance, DSO, and doubtful debt provisions.
• Excellent influencing and negotiation skills with effective risk management abilities.
• High proficiency in Excel; experience with Oracle and Salesforce is highly desirable.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.