Credit Control Team Leader

Job title: Credit Control Team Leader

Contract Type: Full Time Permanent - subject to 6 month probation

Location: Ballymount, Co. Dublin

Salary: €50,000-55,000 per annum, paid monthly

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Team Lead Credit Controller is responsible for leading the day-to-day credit control function, managing cash collection performance, reducing debtor days, minimizing credit risk and supporting the development of the credit control team. The role combines hands-on credit control with team leadership, process improvement, and cross-functional collaboration.

• Supervise and support a team of credit controllers
• Allocate accounts & workloads and set clear collection priorities
• Conduct regular performance reviews and one-to-one meetings and assist with appraisals
• Monitor teams performance against KPI’s
• Provide training, guidance, and development support to ensure best practice
• Act as escalation point for complex customer disputes
• Drive cash collection performance to meet or exceed monthly and quarterly targets
• Monitor aged debt and ensure timely escalation of overdue or high-risk accounts
• Approve payment plans and settlements where appropriate
• Review and approve credit limits, amendments, and account holds
• Review age debt reports and drive reduction strategies
• Ensure accurate account reconciliations
• Monitor dispute resolution and ensure timely closure
• Maintain strong controls over customer accounts
• Produce and analyse KPI’s and report on teams performance to AR Manager
• Identify trends and areas of concern in the ledger
• Prepare regular credit control reports including:
• • Aged debt analysis
  • Cash collection performance vs targets
  • Bad debt provisions and write-offs

• Proven experience in a Credit Control / Accounts Receivable role, with team leadership or supervisory responsibility
• Strong track record of driving cash collection performance and reducing aged debt
• Experience managing KPIs, targets, and team performance metrics
• Ability to allocate workloads, set priorities, and manage deadlines in a high-volume environment
• Confident handling customer account escalations, disputes, and complex reconciliations
• Experience approving payment plans, settlements, credit limits, and account holds
• Strong analytical skills, with experience reviewing aged debt, bad debt provisions, and ledger trends
• Excellent communication and stakeholder management skills, including collaboration with internal teams
• High level of attention to detail, with strong account control and governance standards

• Monday - Friday Days working pattern

• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression