Criminal Justice Caseworker

Division / Department - Criminal Justice
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £25,400 - £28,805
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The role of a caseworker entails the maintenance and administration of digital case files keeping within Surrey Police and national procedures, timescales and legislation. This also includes maintaining the police database and records to store and retrieve information in a timely manner.

Caseworkers are a point of contact for CPS (Crown Prosecution Service), HMCTS (Her Majesty’s Courts and Tribunal Services), Probation Services as well as police officers and their supervisors to ensure that all requests and enquiries are dealt with promptly, effectively and efficiently. This will include via phone call, email, electronic tasks and letters.

You will be responsible for case progression of all live cases, taking personal responsibility to undertake all support functions, whilst identifying and resolving any blockers to ensure efficient partnership working.

A key part of this role is the utilisation of proactive activities to effectively monitor deadlines and requests, as well as collating and disseminating digital information. Personal responsibility and initiative are required to sustain data quality and case management of case files to ensure the maintenance of force integrity and public confidence.

This is a central role in our team and we need enthusiastic individuals to provide a customer focused service that responds to policing related casework by building positive, collaborative relationships with police colleagues and Criminal Justice partners.

We are looking for motivated individuals, who are capable of taking their own initiative to proactively manage cases in the Criminal Justice system to successful conclusion. In return, working in Surrey Police offers professional satisfaction as well as the opportunity to make a real difference to the lives of other people.

This role is based at Guildford Police Station, to support the force’s commitment to provide an agile and flexible workforce, you will have the opportunity to work flexibly at home subject to successfully completing a 6-month probation period.

The interviews will be held at Guildford Police Station between 20th and 31st January 2025.

Skills & Experience

Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands without the need for close supervision

Competent in the use of IT, including Microsoft packages or equivalent.

The collating and maintaining digital records and databases, in accordance to a data quality to allow for easy and timely retrieval.

Good interpersonal skills, teamwork and a customer service approach to be able to deal with enquiries and when appropriate influence and negotiate with both policing colleagues and external partner agencies both verbally and in writing.

Be able to identify potential blockers such as missing or incomplete documentation and to proactively take action to seek a resolution.

Ability to achieve and maintain the internal police database. In line with this, as technology advances, the caseworker will need to demonstrate the willingness to embrace change and make suggestions for improvements.

The ability to quickly assimilate a reasonable working knowledge of the structure of Surrey Police, administrative policies and practices and an evidential awareness

Why Work With Us?

Further Information

For further information about this vacancy please contact CPUTeamLeaders@surrey.police.uk

The interviews will be held at Guildford Police Station between 20th and 31st January 2025

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Additional Information

Job Detail

Reference number

SYSX STAFF04121

Date posted

03/12/2024

Closing date

10/01/2025

Location

Guildford