Crisis Management Accident & Health Account Executive

The Role

DIRECTOR-CLIENT RELATIONSHIP MANAGEMENT

(Crisis Management Accident & Health Account Executive)

Purpose

• Reporting to Willis Head of Sports, the successful candidate will have proven experience engaging with clients and prospects with accountability retention and new business development. They will manage and develop client relationships and grow the portfolio within Europe/ International and be responsible for targeting and converting prospects across all products lines within Accident & Health.

  
  

  Key Responsibilities

• Manage existing portfolio by identifying new, and/or existing insurance or reinsurance opportunities and participate in cross selling across WTW

• Develop and maintain a portfolio of prospects including research, initiation of contact and new business presentations in order to obtain new business

• Provide technical, industry and subject matter expertise to provide support, service and advice to clients

• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients

• Ensure all relevant information is gathered in the preparation of annual renewals and endorsements on key accounts

• Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service

• Work closely and maintain relationships with key market and client contacts

• Liaise with others to ensure compliant processing of contracts and contract certainty requirements

• Check policies, market presentations and client documentation

• Broke, or liaise with placing brokers to achieve agreement of markets where required and maintain diary/pending system to monitor progress

• Creation of presentations for both new and existing clients

• Maintain accurate and concise placing files, using corporate document management system

• Perform quality control checks on all documentation

• Overall responsibility for compliance procedures for total individual client base

• Adhere to and meet fully the expectations of WTW, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to WTW.

• Comply with any external rules and requirements imposed on individuals performing their role at WTW.

• Promote WTW’s brand and values to enhance WTW reputation in the market

Competencies

• Delivers high quality work autonomously, including some more complex work.

• Maintains standards even when under pressure and requirements change.

• Provides accurate information for others, showing an advanced understanding of relevant systems and processes.

• Anticipates changing system and process needs for own team.

• Identifies areas for improvement to ensure quality of own work, and possibly others’, ensuring standards are met in the team.

• Actively seeks and gives feedback to improve own and others’ work.

• Seeks to learn from mistakes to keep improving own and the team’s work.

• Identifies ways to innovate and improve efficiency within own team, contributing options and supporting implementation.

• Plans and prioritises own work, managing unexpected events and interruptions to deliver to agreed deadlines.

• May supervise the work of others, agreeing distribution of work, setting deadlines and priorities.

• Plans for the short to medium term (1-2 years), typically at team level.

• Communicates plans to others and agrees adaptations where needed.

• Secures and allocates required resources.

• Monitors progress against plans and adapts to changing priorities.

• Suggests and delivers process improvements for the team or own area of responsibility.

• May manage small projects and have responsibility for some more complex parts of larger projects.

• Resolves some complex problems within the team / area of responsibility. May delegate some routine problems to others.

• Anticipates common and less common problems impacting the team and takes preventative measures.

• Analyses information and the analysis of others, identifying key issues and seeking additional information to inform decisions.

• Reviews existing options, identifies alternatives and makes recommendations.

• Considers impact of decisions for the team and function / division.

• Acts as a resource for problem solving for the team.

• Identifies key messages, sometimes from more complex information.

• Considers needs and preferences of audiences, adapting communication content, tone and channel accordingly.

• Writes persuasively to engage and gain buy-in of audience.

• Contributes to communication plans for own team.

• Identifies key influencers internally, building strong relationships for the benefit of the team.

• Anticipates stakeholders’ challenges and proactively addresses concerns.

• Handles difficult questions and challenging conversations related to own work (and that of others if managing a team).

• Acts as a trusted advisor. Applies specialist knowledge to assess clients’ current and future needs and proactively responds to these.

• Fluently describes to clients our products and services, spotting opportunities and facilitating cross-selling.

• Establishes close relationships with clients and market partners.

• Manages or works on some larger and more complex accounts, working independently, seeking advice as needed.

• Develops account plans and manages resources for short to medium term.

• Has a broad understanding, of WTW’s products and services, the clients’ core business, and relevant markets, with some specialist expertise in an area of the business.

The Requirements

• Estensive knowledge of the Accident & Health market, including account management, broking, sales and production.

• Experience navigating a global broker operating across multiple time zones

• Demonstrate strong relationship, consulting and negotiation skills

• Proven experience working with retail and wholesale clients and stakeholders.

• Understanding of WTW global structure and multiple stakeholders beneficial

• ACII qualification (or progress towards) is desirable

"We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com”