Crowne Plaza Meetings Director

About Us

At Crowne Plaza Saint John Harbour View Hotel, we pride ourselves on delivering exceptional guest experiences in the heart of New Brunswick's vibrant port city. Our mission is to empower our guests to achieve their goals, whether they're here for business or leisure. We do this by living our brand’s Service Behaviors:

Dare to Connect:

• Dare to make the first move
• Adapt to the moment
• Relate to the business
• Enable quality downtime

Your Day-to-Day People

• Foster a collaborative environment that unites departments into one cohesive team.
• Oversee daily operations, assign tasks, and ensure the team is staffed effectively.
• Coach and develop your team through constructive feedback and goal setting.
• Provide training to ensure compliance and uphold Crowne Plaza standards.
• Collaborate with Director of Sales as needed to address performance or staffing concerns.
• Build strong relationships with guests, vendors, and community stakeholders.

Financial

• Develop accurate forecasts, departmental plans, and productivity reports.
• Assist with creating and monitoring budgets to optimize financial performance.
• Identify opportunities to enhance sales while minimizing operational waste.
• Negotiate bookings and sales agreements within established guidelines.

Guest Experience

• Serve as a brand ambassador, ensuring every event is seamless and memorable.
• Partner with meeting planners during pre-event planning to align on details such as room setup, menu, and technology needs.
• Conduct pre- and post-event evaluations to continuously enhance the guest experience.
• Host daily check-ins with event planners to address any adjustments, review billing, and ensure client satisfaction.
• Make personalized recommendations for activities that help guests relax and recharge.
• Monitor and act on client feedback to improve services and foster loyalty.

Responsible Business

• Promote the Crowne Plaza Saint John Harbour View Hotel as a leading hospitality brand in the local community.
• Ensure guest safety is prioritized and disruptions are minimized.
• Advise clients on sustainable event practices to reduce environmental impact.
• Contribute to team efforts during unexpected situations to maintain service excellence.

What We Need From You

• Exceptional communication and interpersonal skills.
• Strong business acumen and familiarity with hospitality technology tools.
• At least 3 years of experience in catering or a similar setting, with supervisory responsibility preferred.
• Proficiency in the local language(s) and a strong understanding of regional guest preferences.
• Additional duties as required.

What We Offer

At Crowne Plaza Saint John Harbour View Hotel, we support our team members in achieving their personal and professional goals. You'll enjoy:

• A competitive salary and benefits package.
• A workplace culture that values diversity and inclusion.
• Opportunities for growth within our global IHG® family of hotels.

If you're ready to make a difference at our stunning harbour property, we encourage you to apply today. Even if you don't meet every requirement, your unique skills and experiences might make you the perfect fit for our team.

Start your journey with us—apply now and become part of the Crowne Plaza Saint John Harbour View Hotel family!

Job Type: Full-time

Pay: $39,000.00-$45,000.00 per year

Additional pay:

• Tips

Benefits:

• Discounted or free food
• On-site gym
• On-site parking
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Banquet & Events: 3 years (required)

Work Location: In person