Cryogenic Service Coordinator- Tucson, Az

About CooperSurgical

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

Qualifications: Knowledge, Skills, and Abilities:

• Proficiency in using CRM software and billing systems, Microsoft Excel, MS Office, and other relevant tools
• Results oriented mindset – exhibits a strong drive to surpass performance targets while assisting clients in a friendly and understanding manner
• Adaptability – responds and adapts own behavior to suit the situation, knowing the end-goal is helping the client with their need in the best way possible
• Relationship Management – ability to initiate and grow mutually beneficial relationships both within CSI and with clients
• Attention to detail – Checks information to eliminate or reduce errors, detects inconsistencies and mistakes in data to reduce downstream effects of entry errors
• Influence and Negotiation – ‘Sells’ products and services (and arguments and concepts that support them) by tailoring benefits to prospective clients
• Strong oral & written communication skills – Listens, responds to prompts, summarizes and structures communication logically
• Clear, articulate and grammatically sound speech and professional phone manner
• Ability to interpret data from several sources for accurate entry into CRM/ERP systems
• Skilled in deescalating upset clients by addressing their concerns and finding a mutually beneficial solution
• Ability to follow standard operating procedures and protocols
• Capable of working independently as well as collaboratively within a team
Flexibility and ability to handle multiple tasks simultaneously

Work Environment:

• Monday through Friday, standard business hours, with flexibility for extended hours for work demand
• Fast paced
• Client Oriented
Robust sales pipeline

Experience:

• 1-3+ years inside sales or customer service experience within a healthcare environment
• Direct client interaction with patients seeking healthcare services
• Microsoft Office ability with strong Excel skills
• 1+ years cryogenic account management (preferred)
1+ years in the fertility field (preferred)

Education:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $60,000 - $68,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

Job Summary: The Cryogenic Services Coordinator is responsible for mainly two areas within the Commercial Inside Sales Team: storage account management and cryogenic shipping leads. Both areas will require professional communication with client customers seeking new service or help with their existing service. This position will communicate directly with clients to understand their needs, highlight the value of CSI-supported cryogenic services, and ensure a smooth sales process for fertility preservation, cryogenic shipping, and/or storage services. For existing clients, this position will support the client with any account needs, including, but not limited to, records access, billing support, inventory questions, and end of account assistance. As a service coordinator, the role will uphold and advocate for the CSI brand, ensuring the consistent delivery of the highest quality standards.

Essential Functions & Accountabilities: Lead Funnel Management

• Manage lead data in software systems independently with minimal supervision
• Capture and record relevant lead information in software systems
• Understand diverse lead profiles to build customized sales approaches
• Identify data patterns and analyze results to maximize work efficiency
Communicate with leadership for trends and client customer needs on an ongoing basis

Prospective Client Communication

• Be knowledgeable about CSI’s fertility preservation, transport, and storage offerings to answer client questions regarding the services
• Master the “Why choose us” message of CSI-supported Cryogenic Services
• Deliver communication to prospective clients through outbound calls, emails, SMS and/or chat sessions
• Remain current, highly knowledgeable, and proficient on all procedural activities and follow-ups
• Review recorded calls with the BD manager to identify best practices and areas of opportunity
Ensure client data, including personal, credit card and medical information is protected

Current Client Communication

• Listen to clients' needs and communicate with empathy and understanding about their use of CSI cryogenic services
• Be able to address client inquiries regarding their status in the fertility preservation process
• Respond to client inquiries about their storage account, including but not limited to account status, payment details, invoice amounts, renewal periods, and inventory levels
• Assist clients with end-of-storage options, including CSI's transport services and the end-of-storage consent process

Data Management

• Accurately input data into software systems to support downstream processes
• Collect and organize data from various sources for system input
Become familiar with the systems in use to identify and report any issues with data feeds or inputted information

Travel Requirements: Less than 5%