Cs-Ls Service Operations Support Service Consultant

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

Then come and join our global team as CS-LS Service Operations Support Service Consultant at our facility in Swords, Dublin

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a CS-LS Service Operations Support Service Consultant to provide third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide, with a focus of moving service from onsite to online.

Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a CS-LS Service Operations Support Service Consultant, your responsibilities will include:

• Provide third-level service support to the Siemens Healthineers Regional Units and business partners worldwide for the Atellica Solution product lines.
• Perform investigations using ATS methodology to identify potential product issues.
• Collaborate with the Business Area to create and communicate interim and final solutions.
• Disseminate relevant technical information via SKB.
• Define customer account issues and lead cross-functional team to develop, execute and monitor action plans that may require an onsite visit.
• Conduct knowledge transfer sessions including global calls and technical exchange meetings.
• Lead knowledge transfers on new product introductions and updates.
• Represent Service on new product development teams for Laboratory Diagnostics products
• Drive service requirements and strategies into product development, with a focus of moving service from onsite to online.
• Generate productivity savings to reduce service costs and effort
• Analyze service metrics, parts usage, and trends to identify opportunities for improvement

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Previous experience on the Atellica Solution product family
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Good interpersonal and communication skills
• Experience working with data models to detect trends and form conclusions that can be presented to senior levels of management
• Can work collaboratively with other functions and share knowledge
• Knowledge of the complaint escalation process
• Understanding of clinical laboratory operations

Required skills to have for the success of this role

• Bachelor’s degree (QQI level 8) required
• Minimum of 5 years experience in Laboratory Diagnostics
• Minimum 3 years experience on Atellica Solution
• Willing to travel up to 20%

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

https://jobs.siemens-healthineers.com/careers