Csr (Customer Service Representative)

JOB SUMMARY AND QUALITIES:
The CSR is the first impression that customers and other visitors have when they walk into or call
CARSTAR.
This person is responsible for creating a front office atmosphere that fosters a high level of
service.
He/she is the main point of contact for customers and potential customers; and assists the Office
Manager.
He/she should possess a cheerful character and a helpful, polite and courteous attitude towards
customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work
attitude and foster a positive team spirit both within the department as well as between the other
departments in support with the overall philosophy of the company and fellow employees.
ACCOUNTABILITY & RESPONSIBILITY OF POSITION
Reception and Customer Service

Responsible for the initial contact with prospects and customers during the normal working day.

Greet people visiting this CARSTAR store in order to determine needs

Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful
manner.

Screen business calls
Scheduling Customer Dates

Book appointments for estimates

Update and maintain scheduler with Office Manager

Schedule and record appraisal, reception and delivery appointments

Update target delivery sheets
Cashier Duties

Collect and record payment for complete jobs.

File all paperwork accurately

Disburse nationwide warranty/CSI information to customers

Disburse, record and/or display customer reply cards upon receipt from CARSTAR corporate
headquarters.

Handle customer inquiries regarding their vehicle repair

Refer customer complaints concerning completed repairs to appropriate staff member

Perform customer follow-up 7 to 10 days after customer has picked up their vehicle.

EXPERIENCE/SKILLS REQUIRED

Experience providing customer service in a service or retail environment.

Functional/Technical knowledge:
o
Microsoft Office Software (Word, Excel, Outlook) – BEGINNER
o
Experience with Collision Repair Estimating and/or Management systems a plus

Skills & Abilities
o
Work independently without close supervision
o
Flexible/adaptable to constant change
o
Strong tact and diplomacy; ability to interact with all levels of personnel

JOB DESCRIPTION
CSR

Highly organized; ability to handle multiple concurrent assignments
o
Ability to prioritize, organize and plan work under own initiative
o
Strong communication skills (reading, writing, speaking, listening)
o
Quality driven individual with Customer Service Perspective
o
Motivated, follows instructions
o
Ability to work independently with minimum supervision
o
Works well under pressure

Physical Requirements
o
Keyboarding/Finger dexterity
o
General Physical Skills (sitting for long periods, lifting ~ 10 pounds)
o
Repetitive motion
o
Ability to use telephone
*All duties/responsibilities/experience are subject to change

Benefits:

• Extended health care
• Vision care
• Dental care

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In person