Cssc Application Engineer, Ind Apac

Christchurch or Auckland, Hybrid

What is the Job all about?

The role will utilize subject matter knowledge to provide accurate and timely technical quotations, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction, thereby maintaining and enhancing customer relationships.

Ideally based in Christchurch or Auckland.

Your main responsibilities:

• Provide advanced technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc.
• Communicate with customers and clients (via email, phone, or online chat) to answer their quotations enquiries, understand their technical questions, assess their needs, and suggest or promote alternative products or services. Enquiries may range from customized products to complex project tenders.
• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
• Deliver a high standard of Customer Service provision across all Customer touch points (mail, chat, digital, telephony).
• Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
• Register all activities with customers and nurture opportunities in the global CRM tool.

Your background:

• Previous experience within Customer Services as technical expert or consultant role.
• Solid Product and Application Knowledge for high level complex trouble shooting.
• Familiarity with MS Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Ability to design and prepare internal or external technical training material about product and application.
• Excellent written and spoken English.

What’s in it for you?

Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

As well as:

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social-, team and sport events
• Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.