Culture & Training Advisor

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

A newly created opportunity exists for a passionate Culture & Training Advisor. Working closely with the P&C team, you’ll play a key role in delivering Crown Sydney’s learning, development and culture strategy alongside the Manager – Culture, Learning & Development. With a particular focus on the F&B operational teams, you’ll enhance employee skills, drive a culture of continuous learning, and support organisational growth and effectiveness.

A large part of the role is to manage the onboarding and induction process for new employees, ensuring they are well-integrated into the company culture and equipped with the necessary skills to perform their roles effectively. You’ll also be responsible for ensuring that Crown training programs align with organisational goals, compliance requirements and industry best practices. This is a fantastic opportunity for someone in an operational role to elevate their experience and diversify their skillset, whilst actively contributing to the uplift Crown Sydney.

Your day-to-day responsibilities will involve:

• Coordinating and manage the onboarding / induction process for new hires at Crown Sydney
• Facilitating in-person and virtual training sessions, workshops, and seminars
• Delivering training programs tailored to the needs of the F&B teams and other departments.
• Developing onboarding materials and resources, ensuring consistency across all departments
• Working collaboratively with group learning & development teams to deploy localised training
• Ensuring all training programs meet compliance requirements, including health and safety, food safety, and regulatory standards specific to the hospitality industry
• Monitoring and tracking compliance training completion rates and address any gaps promptly
• Manage the training calendar, scheduling sessions in coordination with department needs
• Coordinate external training providers and ensure they deliver quality training that meets Crown Sydney’s standards
• Implement employee survey’s (YourVoice, Pulse, Exit Surveys), ensuring alignment with business needs
• Providing regular reports to management on training outcomes, including recommendations for improvements

You’ll bring:

• Demonstrated experience in training and development, preferably within the hospitality industry
• Experience in managing onboarding processes and compliance training
• Strong understanding of the training needs of F&B teams and hospitality operations
• Ability to thrive in a high-volume and fast-paced environment, whilst meeting deadlines
• High level of attention to detail and commitment to quality
• Strong problem-solving skills and proactive approach to challenges
• Qualifications in Human Resources, Learning & Development, Hospitality Management, or a related field
• Cert IV in Training and Assessment or equivalent is advantageous

What we offer you:

• Full-time, permanent opportunity, based in Crown’s corporate offices
• Complimentary meals at our on-site staff restaurant
• Generous discounts across Crown hotels and restaurants Australia wide
• Opportunity to be part of a P&C team dedicated to elevating employee experience
• Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.