Customer Account Executive

What do we want

As a Customer Account Executive, we want someone who will play a critical role in delivering outstanding customer service and managing third-party warehousing and transport partners across Ireland, the UK, and Europe.

You will also take ownership of service-level KPIs and profitability, ensuring the efficient and cost-effective delivery of logistics solutions.

Your responsibilities include:-

1. Customer Relationship Management

• Serve as the main point of contact for key clients, building and maintaining strong relationships.
• Ensure client satisfaction by understanding their needs and providing tailored supply chain solutions.
• Proactively address and resolve client issues, fostering trust and long-term partnerships.

2. 3PL Partner Management

• Oversee and coordinate the performance of 3PL warehousing and transport partners.
• Ensure 3PL adherence to service-level agreements (SLAs), cost efficiency, and quality standards.
• Conduct regular performance reviews with partners, driving continuous improvement initiatives.

3. Delivering KPI's and P&L Responsibility

• Monitor and report key performance indicators (KPIs), including on-time delivery, order accuracy, and cost metrics.
• Analyse operational and financial data to evaluate profitability and drive cost-effective solutions.
• Manage budgets, ensuring alignment with company objectives while maximizing profitability.
• Identify opportunities for process improvements to enhance service levels and reduce costs.

4. Operational Oversight

• Oversee day-to-day logistics operations, ensuring smooth coordination between customer, warehousing and transport functions.
• Resolve operational challenges promptly, minimizing disruptions and maintaining high service levels.

5. Compliance and Standards

• Ensure logistics operations comply with all regulations and company policies.
• Uphold quality and safety standards across all activities.

6. Collaboration and Coordination

• Work closely with internal teams such as operations and finance to ensure alignment on customer needs and business goals.
• Act as a liaison between customers, 3PL providers, and internal stakeholders to drive seamless communication.

What skills are required:-

Proven experience in 3PL or supply chain management, with a focus on service delivery and financial accountability.

• Strong analytical skills with the ability to manage and interpret KPIs and P&L statements.
• Exceptional customer service and relationship-building skills.
• Knowledge of regional logistics regulations and trends across Ireland, the UK, and Europe.
• An entrepreneurial, self-starter who can manage and influence indirect reports
• A problem solver who is solution focused

Who we are:-

Primeline is the largest independent Irish provider of logistics, sales and marketing services for domestic and international brands in Ireland and the UK. We are a privately owned business, in operation for 35 years, with over 1,100 employees across multiple sites in Ireland and the UK.

Primeline's Turnover is more than €300 million and we are growing rapidly. We pride ourselves in client relationships with brand owners and decision makers supplying product into the Multiple Grocery, Convenience, Foodservice sectors, and Pharmacy trade.

Primeline Group consists of Primeline Logistics, Primeline Express and Johnson Brothers. With over 1,500,000 square feet of warehousing and 400 vehicles, we complete 25,000 deliveries weekly. Primeline is in every town in Ireland, every day. Our people power our success.

Where we are going;-

We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer, blue chip companies and multinational brands and growing new business by providing the best brand execution will be key to our success. We will build the best relationships and partnerships with our principles and customers, and we continue to drive a values-based culture.

What do we want:-

At Primeline, our core values of respect, teamwork, results, excellence, and courage guide everything we do. We seek individuals who demonstrate empathy and appreciation for diverse perspectives, collaborate effectively with others, and are motivated by achieving outstanding results. You should be committed to continuous improvement, maintain high standards, and have the courage to take initiative and drive innovation. If you

resonate with these values and are ready to contribute to a positive and dynamic work environment where everyone can thrive and succeed, we would love to hear from you.