Customer Advisor

Job Vacancy: Customer Advisor – Contact Centre

Location: Office-based, Newcastle
Department: Customer Contact Centres / Customer Engagement
Salary: £22,000 basic, with an OTE of £30,000 per year
Hours: 40 hours per week on a rota basis covering Monday-Sunday.

About the Role
Join our dynamic team as a Customer Advisor, where you’ll play a key role in delivering an exceptional customer experience for Lookers. Working closely with our dealership sales and aftersales teams, you’ll drive bookings and appointments while upholding the brand's high standards.

Key Responsibilities

• Book service, MOT, and maintenance appointments, with a focus on customer retention and upsell opportunities through inbound and outbound calls.
• Respond promptly and professionally to all customer sales enquiries via phone, email, and live chat.
• Meet and exceed customer service expectations by maintaining strong relationships with customers and adhering to all brand and manufacturer standards.
• Utilise Lookers’ technologies to enhance efficiency and customer satisfaction.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong teamwork and organisational abilities.
• Ability to work in a fast-paced, target-driven environment.
• Awareness of industry standards and data protection regulations.

Benefits

• Competitive salary and potential earnings of up to £30,000 OTE which is uncapped.
• Comprehensive training and opportunities for personal development within the contact centre and wider Lookers business’
• A supportive and inclusive work culture focused on delivering excellence.

Our contact centres operate Monday to Friday, 8:00 am – 7:00 pm, Saturday 9:00 am – 5:00 pm, and Sunday/Bank Holidays 10:00 am – 4:00 pm. Shifts are scheduled on a rota basis, with potential changes communicated one month in advance.

Ready to join our team and make a difference? Apply today to start your journey with Lookers!

Company Information:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.