Customer Advisor / Customer Experience Coordinator

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY Ability...

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

The BUSY Group is an Equal Employment Opportunity organization and is committed to achieving a diverse workforce. We strongly believe in an inclusive workforce and encourage applications from people with disabilities, First Nations People and people from culturally diverse backgrounds.

A bit about the role...

The role acts as a concierge, engaging with customers to ensure a positive first impression while educating the community on the benefits of disability employment through direct promotion, business development and event coordination. The Customer Experience Coordinator ensures the office runs smoothly and manages the coordination of day-to-day activities of clients, appointments and admin duties.

This role is full time fixed term until 30 June 2025 with possibility of extension based in Gungahlin working 8:30-5pm weekdays.

So, what does an everyday look like?

• Proactively seek ways to further enhance the customer experience and engage customers by liaising with community organisations, other disability services and support programs, allied health providers, medical professional and educational organisations that could provide supplementary services.
• Provide full administrative support and be the anchor point on site to support the Recruitment Partners, Workforce Partners and Performance and Partnership Leader in service delivery activities.
• Support employer partnership activities including sourcing employers through distributing targeted marketing material.
• Ensure effective and timely communication with customers and employers to deliver post placement care by phone to clients who have deemed as independent workers.
• Attend to all facets of office management such as stationery and kitchen orders, and liaison with suppliers.

BUSY Benefits…

• Competitive salary: Circa $65k + super + NFP salary sacrifice
• Training and Professional development commitment
• NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card!
• Career progression and internal transfer opportunities
• BUSY Benefits program
• Employee Assistance Program
• BALANCE! Monthly FLEXI Day off
• Work as part of a team whilst working autonomously with your clients!

A bit about you...

• Highly developed administrative and organisational skills
• Exceptional verbal and written communication skills and ability to adapt style to suit the audience
• Ability to prioritise workload, use initiative and multi-task
• Ability to meet targets and deadline requirements
• Ability to work effectively and collaboratively as part of a team
• High level of computer literacy

Next steps...

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.