Customer Advocate, Remote

Customer Advocate - Full-Time (Remote)

Disabled Veteran Solutions (DVS)

A Mission That Truly Matters

Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment.

This is a full-time, remote role. We invest significantly in our people-including 8 weeks of structured training-and we are committed to your success. In return, we're looking for individuals who are dependable, detail-oriented, and motivated to grow with us.

About the Role

As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems.

This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service.

ScheduleWork Environment

• Full-time, 100% remote, Monday through Friday

• 8-hour shifts between 8:00 AM - 8:00 PM EST

• Training Schedule: 8:00 AM - 4:30 PM EST (100% Attendance is mandatory for the entire training session)

• Permanent Schedule:

  • Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST

  • Wednesday: 11:30 AM - 8:00 PM EST

TrainingOnboarding

• Comprehensive 8-week paid training program

• Includes systems training, healthcare processes, and ongoing support

• Designed to set you up for long-term success-not trial-and-error learning

What You'll Bring

• Strong active listening, communication, and problem-solving skills

• Ability to confidently navigate multiple web-based systems while on calls

• Comfort working in a high-volume, detail-driven environment

• A genuine desire to help others and follow processes accurately

Required Qualifications

• High School Diploma, Associate Degree or higher preferred

• Strong computer application and technical skills

• Proficient with Microsoft Word, Excel, Outlook, Teams

• Excellent attention to detail and organizational ability

• Prior customer service experience handling complex or sensitive issues

Experience That Helps, but not required

• Experience in high-volume or call-driven service environments
• Experience in high-level, customer facing role in retail focused on customer service
• Healthcare, insurance, or medical terminology knowledge
• Background in social work, behavioral health, or advocacy-based roles

CompensationBenefits

• Competitive Pay Based on Qualifications

• Bonus opportunities available

• Competitive benefits package

• Long-term growth and advancement opportunities

Important Dates

• Start Date: Monday, March 23, 2026

• Hiring Closes: March 6, 2026 (early applications encouraged)

Is This Role Right for You?

This position is ideal for individuals who value structure, accountability, and meaningful work-and who are seeking stability and growth. It is not a short-term or transitional role.

If you're ready to commit to a role where your skills, effort, and compassion make a real difference, we'd love to hear from you.

Apply today and join DVS-where your work has purpose and your career has direction.