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Covetrus

Customer And Technical Support Manager

Posted on Nov. 20, 2024

Ystad, Sweden
No Salary information.

Full Time

Next2Vet is a leading veterinary distributor committed to supporting veterinary clinics and animal hospitals across Sweden. Our mission is to be the veterinarian's best friend by providing a wide range of high-quality products, consumables, medical equipment, pet food, and exceptional service. With a customer centric approach, Next2Vet is dedicated to helping veterinary practices succeed in delivering top care for animals.

We are now looking for a Customer and Technical Support Manager to join our team in Ystad.

The primary function of the role is handling incoming customer requests via phone and email. You will help create a high-quality contact surface for customers to turn to with everyday questions regarding consumables and to a certain degree, veterinary medical equipment. You will provide support, guidance and problem solving with rapid response, focus and high efficiency. The role is also responsible for the technical department and is responsible for setting the best structure and process for the department. As a leader for both customer support and technical support you will coach and lead the team to create a best in class performance towards our customers.

Key Responsibilities:

Handling orders and requests via phone and email
Product product knowledge
Answering queries with regards to pricing, delivery times and range of products
Distributing and supporting on customer offers towards the sales representatives
Handling incoming orders from the web shop
Keeping product range and customer register updated daily
Looking into and solving reported customer complaints and problems
Identifying and implementing possible improvements to workways and routines
Statistics handling
Reporting via CRM
Lead and support both customer support and technical department

If this role sounds like you, please forward your application together with a covering letter.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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