Customer Assistant - Broughton Astley

Company: Hinckley & Rugby Building Society

Position: Customer Service Assistant
Employment Type: Full-time

About Us:
At Hinckley & Rugby, we pride ourselves on providing exceptional financial services to our members. As a medium-sized building society, we focus on fostering strong relationships and delivering tailored solutions to meet our members' needs.

Role Overview:

Are you passionate about building strong relationships and providing exceptional service? Join our team as a Customer Assistant and play a crucial role in enhancing our member experience!

As a Customer Assistant, you have the unique opportunity to foster lasting relationships with our members through meaningful interactions—whether it's face-to-face, via phone, or in writing. Here’s how you can contribute to our vibrant community while ensuring our members feel valued and supported:

Key responsibilities include:

• Accuracy Matters: Process all requests accurately and efficiently, ensuring our tills balance and administrative tasks are completed right the first time. A reliable service is the bedrock of trust!
• Goal-Oriented: By achieving your individual goals, you play a vital role in the success of our Branch Network. Together, we can reach new heights.
• Flexibility: Be prepared to support operational demands by working at different branches when needed. Your flexibility strengthens our team and our commitment to service.
• Continuous Learning: Stay updated with training to ensure you meet the Society's standards. Knowledge is power, and it enhances your ability to serve our members effectively.
• Customer-Centric Approach: Follow our customer service standards diligently, ensuring that every interaction is focused on enhancing member satisfaction and operational efficiency.
• Community Engagement: Actively promote good customer relations and nurture community initiatives. Your positive approach helps build a stronger, more connected society.
• Resolving Complaints: Handle customer complaints with empathy and efficiency, adhering to our procedures for summary resolutions and knowing when to escalate issues.

What can we offer you?

As a Society, we value our employees. This is reflected in the benefits offered to our employees:

• A minimum of 25 days annual leave, plus bank holidays, increasing with tenure
• Opportunity to purchase an additional three days annual leave each year
• Additional day off for your birthday
• A great work/life balance with our commitment to flexible working and hybrid working patterns.
• Annual discretionary bonus based on performance
• Access to Pension Scheme to help you plan for your future
• Group income protection
• Private healthcare cover
• Four times basic salary life cover
• Enhanced family leave pay
• Three days paid leave per year to work in the community or as a volunteer
• Access to the enhanced wellbeing and mental health support offered through the Society including Employee Assistance Programme, Mental Health First Aiders and internal wellbeing portal
• Perks and savings including gym discounts, online cashback and lifestyle offers
• Opportunity for career progression with access to professional individual development & training schemes

The more we develop our employees, the stronger we become. We care about our people, their wellbeing and their progress.

How to Apply:

If you are passionate about delivering top-notch customer service and helping members achieve their financial goals, please apply by submitting a copy of CV!

Join us at Hinckley & Rugby and make a difference in our members’ lives every day!

We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.

We look forward to receiving your application!

Closing Date: Tuesday 3 December 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible.