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Customer Care
Posted on June 9, 2025
- Dl, India
- 0 - 0 USD (yearly)
- Full Time
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About PERCH: https://www.linkedin.com/company/perch-clothing/
Job Summary: We're seeking a Customer Care to join our retail apparel team immediately. The ideal candidate will be responsible for resolving customer inquiries and fostering long-term customer relationships. Additionally, you will reach out to potential customers via phone, introduce them to our apparel collections, and convert leads into sales.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Collect customer feedback and relay insights to improve products and services.
- Make outbound calls to prospective and existing customers to promote and sell our products.
- Handle inbound inquiries and follow up on leads to close sales effectively.
- Understand customer needs and recommend suitable products.
- Provide after-sales support to ensure customer satisfaction and repeat business.
- Maintain detailed records of customer interactions and transactions.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Self-motivated, target-oriented, and able to work independently.
- Ability to persuade and close sales over the phone.
- Female candidates are preferable.
- Freshers also can apply.
For further inquiries, contact us at +919220894940.
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,000.00 - ₹15,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
Application Question(s):
- Why do you believe customer care is important for a brand or company?
- If a customer was upset, how would you approach the conversation to resolve the issue?
- If a customer approaches you with several questions at the same time, how would you handle it?
- Do your comfortable with making outbound sales calls daily?
- How do you handle situations where a customer abruptly ends the call while you're pitching a product?
- On a scale of 1 to 10, how would you rate your English Communication?
- Work location in West Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
- What's your last drawn in-hand monthly salary?
- What's your minimum expected in-hand monthly salary?
- We must fill this position urgently. Can you start immediately?
Work Location: In person
Speak with the employer
+91 9220894940
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