Customer Care

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About PERCH: https://www.linkedin.com/company/perch-clothing/

Job Summary: We're seeking a Customer Care to join our retail apparel team immediately. The ideal candidate will be responsible for resolving customer inquiries and fostering long-term customer relationships. Additionally, you will reach out to potential customers via phone, introduce them to our apparel collections, and convert leads into sales.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Collect customer feedback and relay insights to improve products and services.
• Make outbound calls to prospective and existing customers to promote and sell our products.
• Handle inbound inquiries and follow up on leads to close sales effectively.
• Understand customer needs and recommend suitable products.
• Provide after-sales support to ensure customer satisfaction and repeat business.
• Maintain detailed records of customer interactions and transactions.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Self-motivated, target-oriented, and able to work independently.
• Ability to persuade and close sales over the phone.
• Female candidates are preferable.
• Freshers also can apply.

For further inquiries, contact us at +919220894940.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Application Question(s):

• Why do you believe customer care is important for a brand or company?
• If a customer was upset, how would you approach the conversation to resolve the issue?
• If a customer approaches you with several questions at the same time, how would you handle it?
• Do your comfortable with making outbound sales calls daily?
• How do you handle situations where a customer abruptly ends the call while you're pitching a product?
• On a scale of 1 to 10, how would you rate your English Communication?
• Work location in West Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
• What's your last drawn in-hand monthly salary?
• What's your minimum expected in-hand monthly salary?
• We must fill this position urgently. Can you start immediately?

Work Location: In person

Speak with the employer
+91 9220894940