Customer Care Administrator

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Carambola value passionate, committed people who would enjoy collaborating with schools to provide healthy and delicious lunches to schools nationwide.

We are currently recruiting for a Customer Care Administrator in our Head Office in Limerick.

Responsible For: You will be responsible for managing the day to day administration of a portfolio of schools as part of a team and building and maintaining a relationship of key personnel within these schools. You will take ownership of a weekly collection of tasks involving the scheduling of deliveries, the ordering of extra stock as required, providing administration support and being a direct point of contact for a portfolio of schools. You will also be assisting in the general administration of the office as required, and providing administration support to staff who are situated at remote locations around the country.

Reports To: Customer Care Administration Manager

Main Duties and Responsibilities:

• Maintaining relationships with existing Carambola schools.
• Building strong relationship with schools; staff and parents.
• Building strong relationships with the Principal and anyone who is directly involved with lunches within the school.
• Keeping excellent records of conversations and events.
• Be fully responsible for the scheduling of deliveries for your schools, through collaboration and communication with the schools themselves.
• Proactively engaging the school to obtain as much information as possible ahead of time.
• Proactively engage with Carambola departments to provide the best service possible to the school.
• Working to set targets set by Customer Care & the Board of Management.
• Editing online and any other administration as required.
• Responding to school queries within 24 hours of receipt of query – excluding weekends/school holidays.
• Providing cover for other members of the team as required.
• Updating the Team in relation to any issues/complaints, on a daily, weekly basis as needed.
• Anticipating and reacting to customer needs in an efficient manner.
• Updating the Team daily/weekly as appropriate on any issues/complaints or successes.
• Carrying out any other duties that may be required from time to time.
• This list is not exhaustive.

Essential Criteria:

· Experience in a similar Customer Service environment.

· A self-starter who has a demonstrated capability and maturity to take ownership of their own development.

· Team player with the ability to work to tight deadlines and take direction.

· Flourishes with working in a team and supporting others to achieve goals.

· High attention to detail and ability to resolve issues in a timely and practical manner.

· Excellent Interpersonal and communication skills, fluent English both written and spoken. Spoken Irish a bonus but not essential.

· Excellent organisational and time management skills.

· Results focused ensuring delivery of sales and service KPI`s.

· Proficiency in MS Packages in particular MS Word and Excel.

Working hours are Monday to Friday 8.00am to 4.00pm.

Working hours are subject to change, depending on the needs of the business.

The working location is Annacotty Business Park, Dublin Rd, Limerick. Unfortunately, remote work is not available for this position.

The rate of pay will be depending on experience.

Please send Curriculum Vitae's to hr@carambola.ie

Carambola is an Equal Opportunities Employer

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work authorisation:

• Ireland (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: €16.50 per hour

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking
• Sick pay

Application question(s):

• Do you have previous experience in a Customer Service role or similar?

Work authorisation:

• Ireland (required)

Work Location: In person