Customer Care Executive

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Job Title: Customer Care Executive– Diagnostics Services

Industry: Healthcare / Diagnostics

Experience: 1–3 years

Organization: Top Labs Bazaar (3409Tech Ventures Pvt. Ltd.)

About Us:

3409Tech Ventures Pvt Ltd (Top Labs Bazaar). is a healthcare provider dedicated to delivering comprehensive healthcare services, including Lab Tests. Our mission is to make healthcare accessible and of the highest quality for all our patients.

Role Overview:

We are looking for a dedicated and customer-focused individual to join our diagnostics team as a Customer Support Executive. The role involves assisting patients and clients with inquiries, providing test information, handling reports, and ensuring a smooth customer experience at our diagnostic centre.

Key Responsibilities:

Handle inbound and outbound calls from patients and clients, addressing inquiries about lab tests, services, and healthcare offerings.

Provide accurate information regarding health conditions, diagnostic tests, and disease

management in a clear and empathetic manner.

Assist in scheduling appointments for home visits, lab tests, and consultations.

Support patients with the process of booking tests, understanding their reports, and

follow-ups on prescribed services.

Maintain detailed records of customer interactions, issues, and resolutions.

Ensure high levels of customer satisfaction by delivering timely and efficient responses

to queries and complaints.

Coordinate with the operations and medical teams to ensure smooth service delivery.

Provide education to patients about available services, including preventive healthcare

programs and wellness packages.

Stay updated on common diseases, lab tests, and the company’s services to offer

informed advice to patients.

Resolve issues and complaints effectively, ensuring patient concerns are addressed and

followed up.

Requirements: - - - - - - -

Bachelor's degree in Life Sciences, Healthcare, or related field.

6 months to 1 year of experience in customer care or support, preferably in a healthcare

or pathology services company.

Strong understanding of pathology, common diseases, and diagnostic services.

Excellent verbal and written communication skills.

Empathetic, patient-focused, and able to handle sensitive information with discretion.

Good problem-solving skills and the ability to manage patient queries effectively.

Proficiency in MS Office and CRM software.

Preferred:

Prior experience in healthcare customer service, specifically in pathology labs or

diagnostic services.

Knowledge of common diagnostic tests and disease management.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person