Customer Care Executive

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Job description:

About the Role :

We are seeking a skilled and dynamic Customer Care Executive to join our UK Property Management team, operating from our Rajkot office. In this role, you will serve as a key point of contact between our Rajkot-based team and the London client team, supporting day-to-day operations for a UK-based property management company. The ideal candidate is highly organised, an excellent communicator in English, and capable of managing multiple priorities in a fast-paced, international environment.

Key Responsibilities

Client & Stakeholder Communication :

• Handle residential property compliance enquiries via phone, email, and WhatsApp.
• Liaise daily with landlords, tenants, UK Council officers, and other stakeholders.
• Build and maintain strong professional relationships with all parties, including local authorities.

Operations & Coordination :

• Coordinate seamlessly with the Rajkot-based team and the London client team to ensure smooth operations.
• Support the UK-based client’s lettings and commercial department on a day-to-day basis.
• Update and maintain appointment sheets, verifying that property managers have completed required visit sheets and videos.
• Work on the CRM system to manage records, communications, and task tracking accurately.

Issue Resolution & Complaint Handling :

• Effectively resolve discrepancies and complaints from landlords and tenants relating to maintenance issues.
• Escalate complex issues to the appropriate team members in a timely manner.

Flexibility & Learning :

• During the initial onboarding period, work as a buffer team member across multiple project functions to gain a 360-degree understanding of all processes.
• Adapt dynamically to changing priorities and responsibilities as required by the project.

Note for Fresh Graduates:

Exceptional freshers with outstanding communication skills and a proactive attitude are encouraged to apply. Relevant experience is an advantage but not a barrier for highly motivated candidates.

Working Hours (Afternoon Shift - Summers) : Mon–Fri: 01:00 PM – 10:30 PM | Sat: 01:00 PM – 7:30 PM

Working Hours (Afternoon Shift - Winters) : Mon–Fri: 02:00 PM – 11:30 PM | Sat: 02:00 PM – 8:30 PM

Why Join Us?

• Gain hands-on experience working with a UK-based property management company.
• Exposure to international operations and processes.
• Structured onboarding and 360-degree project training.
• Competitive salary aligned with experience and performance.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Do you have an experience working with the International organisations ? Or with the International calling ?
• Do you have an experience working for the Customer Service profile ?

Language:

• Fluent/Professional English (Required)

Work Location: In person