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Customer Care Executive
Posted on Aug. 11, 2026
- Ka, India
- 0 - 0 USD (yearly)
- Full Time
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Job Description – Customer Support Executive
Company: Cogent E-Services Limited
Process: Non-Voice / Email Support
Location: Brookfield, Bangalore
Work Mode: Work from Office
Role: Customer Support Executive
Job Responsibilities
- Handle customer queries and complaints through email support.
- Provide accurate and professional responses within the defined TAT.
- Resolve customer issues and provide appropriate solutions.
- Maintain proper records of customer interactions in the CRM/ticketing system.
- Coordinate with internal teams for complex queries and escalations.
- Follow process guidelines, quality standards and company policies.
- Achieve assigned productivity, quality and customer satisfaction targets.
Eligibility
- Qualification: Graduation mandatory.
- Experience: Minimum 6 months of Non-Voice/Email Support experience.
- Good written and verbal communication skills in English.
- English + any one regional language preferred.
- Basic computer knowledge and good typing skills.
- Candidates should be comfortable working from the office.
Key Skills
- Excellent email drafting and written communication.
- Customer handling and problem-solving skills.
- Basic knowledge of MS Office, email and CRM/ticketing tools.
- Good attention to detail.
- Ability to work in a target-driven environment.
Salary
Around ₹23,000 CTC / ₹22,500 take-home per month, based on the recent ATHER non-voice listing; compensation can vary by hiring drive and profile.
Benefits: PF and other company benefits as applicable.
Immediate joiners are preferred.
Pay: ₹23,000.00 - ₹25,000.00 per month
Work Location: In person
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