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Odoo

Customer Care Manager

Posted on Nov. 26, 2024

Ottignies-Louvain-La-Neuve, Belgium
No Salary information.

Full Time

Rue du laid burniat, 5, 1348 Ottignies-Louvain-la-Neuve, Belgium

Sales / Customer Care

To support our growing company, we are looking for a Customer Care Manager to join our Indirect Sales team.

The Customer Care Manager will ensure the success of our partners and their customers by managing relationships, supporting adoption, and driving customer satisfaction. This role is primarily administrative, focusing on efficiently managing a large portfolio of partners and their customers (representing +/- 700 subscriptions), balancing automation with personalized actions, and ensuring smooth operations throughout the customer lifecycle.

We are currently looking for 3 persons to join this team.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Responsibilities

Portfolio Management: Manage a portfolio of approximately 750 customers, balancing automation (low touch) and manual actions (high touch) to ensure smooth operations and efficient support.
Customer Guidance: Serve as the point of contact for partners and their customers, providing administrative assistance and guidance to help them benefit from a seamless Odoo experience.
Sales Support: Identify opportunities for growth and development within your portfolio, supporting the Sales team with actionable insights.
Proactive Problem Solving: Work closely with internal teams to address administrative challenges and ensure customers receive the support they need to thrive.

Must Have

Strong organizational and administrative skills to manage a large and diverse customer portfolio.
Fluent in French and English (Level B2+ or C1)
A good understanding of B2B sales processes and indirect sales models (partner-driven).
Proven experience in customer care, account management, or partner management.
Strong communication and interpersonal skills.
Tech-savvy and eager to learn about Odoo’s suite of applications.
Valid work permit for Belgium.

What We Offer

The chance to work with a game-changing product in the ERP industry.
A multicultural and dynamic work environment with supportive colleagues.
Opportunities for personal growth and career development.
Competitive salary and benefits package.

Odoo's Why

With a team of smart people who enjoy working hard and having fun, we've developed the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more.

Each app simplifies a process and empowers more people.

Imagine the impact when everyone gets the right tool for the job, with perfect integration.

What's great in the job?

If you’re highly organized, enjoy supporting customers and partners through efficient processes, and want to join a company disrupting the business software industry, apply now to join Odoo’s Indirect Sales team!

Great team of smart people, in a friendly and open culture
No dumb managers, no stupid tools to use, no rigid working hours
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company
Learning opportunities

Our Product

Discover our products.

READ

Working at Odoo.

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more...