Customer Care Representative

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements. As a Customer Care Representative, you will play a key role in supporting our HSE and private healthcare customers

As the Customer Care Representative, you will be responsible for effectively managing all customer requests – from call logging to call completion.

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements. As a Customer Care Representative, you will play a key role in supporting our HSE and private healthcare customers

As the Customer Care Representative, you will be responsible for effectively managing all customer requests – from call logging to call completion.

Your role:

• Act as first point of contact for Siemens Healthineers customer-related enquiries, forwarding queries to the appropriate areas of the business as needed.
• Receive customer calls/emails and create service incident tickets in the appropriate Service Management system (SAP), ensuring that all checks have been completed before allocating the ticket to the appropriate team/department.
• Process all Field Engineers dispatch requests on SAP, identifying suitable Customer Service Engineer (CSE) by optimising qualifications, availability and location. Record all relevant CSE attendance in SAP.
• Create and manage spare parts as required, synchronizing with Customer Service Engineer customer visit where appropriate.
• Ensure the quality and accuracy of the data of Service Management system and ensuring any errors or omissions are corrected or escalated appropriately.
Working 8 hours shifts between 08:00 and 18:00, Monday to Friday

Your expertise:

• Prior experience working in a customer service environment.
• Strong customer service skills and confidence handling customer interactions over the phone and/or face‑to‑face
• ERP Systems experience (SAP experience would be advantageous)
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Teams)
• Strong organisational skills and ability to prioritise and ability to manage multiple tasks simultaneously in a fast‑paced environment
• Strong team player and ability to work both collaboratively and autonomously as required.
• Ability to be proactive, problem solve and work well under pressure

Benefits:

• 23 days of holiday
• Contribution to private healthcare
• Subsidised canteen on-site