Customer Care Specialist (50%)

Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" .

About the role

As Customer Care Specialist, you will be the first point of contact for our clients' employees, answering phone calls, emails, and chats. You’ll handle a variety of inquiries—ranging from broadband and delivery updates to calculating tax benefits for gross salary purchases like mobile phones. In short, you will become an expert in the administration of employee benefits.

You will for instance:

• Respond to inquiries via email, chat, and phone from customers and their employees.
• Provide guidance on Benify's employee benefit portal.
• Daily handling of administrative tasks.

Personal attributes

We’re looking for someone who is service-oriented with strong communication and interpersonal skills. You excel in collaborative environments, working seamlessly with others to solve problems and deliver outstanding service. Highly organized and efficient, you handle multiple tasks with flexibility in a fast-paced, dynamic environment. Your ability to learn quickly ensures you can tackle new challenges with confidence.

We believe you have:

• Previous experience in customer service, reception or similar where you have gained experience of service and administration.
• Fluency in Danish and English, both written and spoken.
• Good proficiency in Microsoft Excel.
• A knack for navigating IT systems.
Experience with the Danish tax system and/or gross salary benefits (this is a significant advantage, thus not required)

Practical details

• Start: As soon as possible, preferably in January.
• Extent: Part-time, 50%. If needed, additional hours may apply.
  
• Duration: Fixed-term, until March 2026.
• Location: Nyhavn, Copenhagen.
• Questions: Mette Byssing (Team Lead Customer Service) +4522875937.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.