Find Your Next Job

Customer Care Specialist

Posted on Dec. 24, 2024

  • Full Time

Customer Care Specialist

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

What will you be doing?

  • Customer support interface; admin, logistical, and general technical support
  • Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
  • Reports and manages designated accounts
  • Owns customer satisfaction with SEDG technology
  • Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
  • Host weekly service calls with key accounts
  • Perform account service level analytics to help maintain service levels and align priorities and strategies.
  • Resolve service escalations in the shortest amount of time and most efficiently and effectively
  • Directly escalate and act as a focal point to, Support, teams.
  • Ensure company resources can deliver to customer requirements and follow through on commitments.
  • Act as a customer service advocate to deliver the required results.
  • Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
  • Responsible for building service relationships at the customer site

Requirements:
  • 2+ years of experience in a technical support role preferably from the Solar industry
  • Experience with customer relations (call center or inside accounts management)
  • Experience with CRM systems and general software tools
  • Strong communication skills
  • Customer focused
  • Persuasiveness
  • Flexibility
  • High level of problem-solving

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.


Country:
Australia

City:
Melbourne

Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


Amazon.com Amazon.com

Category Specialist, Amazon Fresh - Singapore

- Bachelor’s/Master’s degree - Minimum 3 years of relevant experience - Strong business…

Full Time | Singapore, Singapore

Apply 19 hours, 38 minutes ago

Panasonic Panasonic

Supervisor, Maintenance Services

Overview: Designation : Supervisor, Maintenance Services (PACSS) Working Hours and Day : 8 –…

Full Time | Singapore, Singapore

Apply 19 hours, 38 minutes ago

Omexom New Zealand Omexom New Zealand

Reactive Dispatcher

Posted: 01/05/2025 Closing Date: 15/05/2025 Job Type: Permanent - Full Time Location: Wellington Jo…

Full Time | Wellington city, New Zealand

Apply 19 hours, 40 minutes ago

Health New Zealand - Te Whatu Ora Health New Zealand - Te Whatu Ora

Roster Officer - Corporate

Corporate Office, Christchurch 1.0FTE (40 hours a week), Permanent role Monday to Friday 830am &nda…

Full Time | Christchurch, New Zealand

Apply 1 day, 19 hours ago

Nespresso Nespresso

Boutique Senior Coffee Specialist - Ft - Sylvia Park

We Inspire, we Care, we Act, and we iNnovate Committed to sustainability & B-Corp certified Enj…

Full Time | Auckland city, New Zealand

Apply 2 days, 19 hours ago

Alsco Uniforms Alsco Uniforms

Service Delivery Person

Auckland City, New Zealand Reference: 6756698 Alsco Fresh & Clean is a multi-national company…

Full Time | Auckland city, New Zealand

Apply 2 days, 19 hours ago

BauWatch UK BauWatch UK

Medewerker Debiteurenadministratie

Als medewerker debiteuren heb je een diverse en uitdagende rol met als doel onze klanten een optima…

Full Time | Assen, Netherlands

Apply 2 days, 19 hours ago

Penguin Formula Penguin Formula

Security Testing Specialist With Spoken French

Company Description We Cook iT is an international software house that delivers software developmen…

Full Time | Luxembourg, Luxembourg

Apply 2 days, 19 hours ago