Customer Claims Handler

Job title: Customer Claims Handler

Department: Sopp+Sopp

Location: Peterborough

Hours: 37.5 hours per week, hybrid working once probationary period is complete

Salary: From £24,000, plus bonus, salary increase upon completion of probationary period.

Due to company growth and expansion we're looking for multiple Customer Claims Handlers to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.

Key responsibilities

• Making and receiving outbound calls to and from customers, clients, 3rd parties and repairers
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Take ownership and responsibility for a Customer account and case load including queries end to end from first contact to resolution, only escalating where necessary.
• Manage own workload, prioritising each day and ensuring all tasks are complete.
• Act as a subject matter expert for allocated customer and advising other team members where necessary.
• Provide accurate updates to customers as required, ensuring any issues are resolved to avoid escalations.
• Ensure that all SLA's are met and exceeded.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.