Customer Contact Advisor

No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle.

Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.

All we ask is that you...

Be a true customer champion, going the extra mile each and every time

Love a challenge and smashing targets

Be a problem solver, look for creative solutions to challenges

Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers

Look for ways we can continuously improve our processes and make them even better for our colleagues and customers

Are a whizz at computers and can get up to speed on a variety of computer systems in no time

Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones

In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do.

If this sounds like what you're looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you!

We offer permanent, part time and fixed term contract positions.

Start dates for the successful candidates will be the 21st of January 2025.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.