Customer Engagement Executive

Job Title: GST Support Executive

Department: IRIS GST Customer Success

Location: Vashi, Navi Mumbai

Job Summary:

The GST Support Executive is responsible for providing comprehensive support to clients in all aspects of GST return filing, helping them understand and utilize the features of the company’s GST portal. The role involves addressing client queries related to GST rules, data validations, and resolving technical issues. Additionally, the Support Executive will assist clients with data analysis when needed, ensuring accurate and efficient tax filings.

Key Responsibilities:

• Client Support & Assistance:
• Provide guidance to clients in filing their GST returns through the IRIS GST Solutions, ensuring a smooth and error-free process.
• Walk clients through the portal’s features and functionalities, ensuring they understand how to use it effectively.
• Troubleshoot and resolve client queries related to GST rules, validations, and data input errors.
• Training and Guidance:
• Educate clients on the best practices for using the IRIS GST Solutions and complying with GST filing requirements.
• Offer tailored assistance for specific client needs, such as correcting errors in submitted returns or clarifying doubts regarding GST calculations.
• Data Analysis Assistance:
• Help clients in analyzing their GST-related data, including sales, purchases, and tax liabilities, to ensure accurate filing.
• Provide data validation support to identify discrepancies or issues before returns are submitted.
• Query Resolution:
• Address any client queries concerning GST laws, regulations, and changes in tax policies.
• Resolve any system-related issues that may arise during the return filing process, ensuring quick turnaround times.
• Feedback and Improvements:
• Gather feedback from clients regarding the portal’s usability and suggest improvements or new features to enhance user experience.
• Collaborate with the technical team to address recurring issues or bugs in the system.

Skills & Qualifications:

• Educational Background:
• Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
• Knowledge of GST laws and regulations is preferred.
• Experience:
• Prior experience in a client support role, particularly in tax, GST, or accounting-related services, is an advantage.
• Familiarity with GST filing processes, data validation, and error resolution is desirable.
• Technical Skills:
• Proficient in using GST-related software or portals and Microsoft Office (especially Excel).
• Ability to quickly learn and adapt to new tools and technologies.
• Communication Skills:
• Strong verbal and written communication skills to explain complex GST-related concepts in a clear and simple manner.
• Ability to interact professionally with clients and resolve issues efficiently.
• Ability to work under pressure and meet deadlines.
• Problem-Solving Skills:
• Analytical mindset to troubleshoot client issues and assist with data analysis and validation.
• Strong attention to detail and ability to manage multiple tasks effectively.