Customer Engagement Manager - Enterprise

Are you passionate about helping customers achieve their goals through data-driven insights? As our newly appointed Customer Engagement Manager you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results. Join us and make a direct impact on how global organizations unlock the power of their people.

An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational.
Hybrid working is available.

What you’ll be doing:
Drive solution adoption and value realization across assigned customer accounts.
Build relationships with key stakeholders to align SHL solutions to business outcomes.
Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
Act as a customer advocate, ensuring timely resolution of product and support issues.
Monitor usage data to identify trends and proactively mitigate churn risks.
Partner with Account Directors on renewal readiness and upsell opportunities.
Deliver structured engagement plans that track customer success metrics.
Create executive-ready reports and presentations that demonstrate ROI.

What we’re looking for:
Essential:
Fluent English language (written and spoken)
Customer success or account management experience
Strong stakeholder and relationship management skills
Excellent communication and presentation abilities
Experience using CRM platforms (Salesforce preferred)

Desirable:
SaaS or HR tech industry experience
Analytical and data-driven mindset
Strategic problem solver and self-starter
Collaborative team player
Applicants must have the right to work in the country of application.

• Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.