Customer Enrollment Associate

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Pantherforge is a new, growing business consulting firm based in Raleigh. Our team is seeking motivated individuals who aspire to build a rewarding career in customer service and sales. At Pantherforge, you'll have the opportunity to develop valuable customer service skills and sales expertise while helping customers discover AT&T's innovative solutions as a Customer Enrollment Associate. We strive to go above and beyond by immersing ourselves fully in our clients' brands. We deliver personalized sales and marketing strategies that deeply resonate with their customers. This helps us ensure lasting relationships and customer loyalty for our clients, making our Customer Enrollment Associate Team an essential part of our success.

We've partnered with industry leaders like AT&T to help promote their brands, boost sales, and connect customers with high-quality wireless, internet, and entertainment services. Our team of Customer Enrollment Associates helps develop creative strategies that drive brand growth and build lasting customer connections, all while staying committed to business success. Each day brings a new challenge. This is your opportunity to help others while developing your customer service and sales abilities. While not every interaction will result in an enrollment, you'll learn valuable lessons from each customer conversation.

Why you'll love being a Customer Enrollment Associate at Pantherforge:We believe in setting realistic expectations: customer service and sales can be challenging, but they're also incredibly rewarding when you help customers find solutions that improve their lives while building your professional expertise.

• Familiar brands, friendly faces. You'll represent names people already know and trust—and you'll be the person they meet first.
• Real training, real mentorship. We'll show you the ropes side by side and map out how you can move up.
• We've got your back. Ask anything, keep learning, and count on a team that wants to see you win.

Key Responsibilities of the Customer Enrollment Associate:

• Connect with customers throughout the region who have expressed interest in AT&T telecommunications services
• Our Customer Enrollment Associates are expected to provide exceptional customer service by actively listening to customer needs and addressing their questions and concerns
• Utilize a variety of sales techniques to identify the best AT&T solutions for each customer's unique situation
• Present AT&T products and services clearly, highlighting benefits that align with customer requirements
• Guide customers through the enrollment process, ensuring a smooth and positive experience from start to finish
• Build and maintain strong customer relationships through professional follow-up and ongoing customer service support
• Collaborate with team members to share successful customer service practices and sales strategies

Qualifications of the Customer Enrollment Associate Role:

• Must be 18 years or older
• Must have reliable transportation to and from our office daily
• 1+ years of previous customer service, retail, sales, or other customer-facing experience is a plus, but not required
• Strong interpersonal skills & professional communication skills with a genuine desire to help people and provide excellent customer service
• Ability to learn quickly and adapt to new customer service protocols and sales techniques
• Flexibility to work independently while collaborating effectively as part of a team
• Coachable attitude with openness to feedback and continuous improvement

Job Type: Full-time

Pay: $800.00 - $1,100.00 per week

Work Location: In person