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Customer Experience Agent - Chat
Posted on July 1, 2025
- Dublin, Ireland
- 0 - 0 USD (yearly)
- Full Time
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Join Jaja Finance as a Customer Experience Agent
About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple
Jaja Finance is on a mission to simplify consumer finance. We’re driven by tech, fuelled by data, and built for the future — creating smarter, more transparent credit solutions for customers across the UK.
We’re now looking for a Customer Experience Agent to join our team in Dublin. You'll handle customer conversations via webchat, social media, and email, helping them get the best out of our products while delivering a fast, fair, and supportive experience.
You’ll also support key back-office processes, work on complaints resolution, and help shape how we deliver service in a digital-first world.
What You’ll Be Doing
- Chatting with customers via webchat, email, and social channels, solving problems and providing product support
- Responding quickly and empathetically to customer queries, always aiming for first-contact resolution
- Guiding customers to self-serve and understand our digital tools
- Supporting back-office tasks and complaint handling when needed
- Keeping accurate, compliant records of customer interactions
- Collaborating with your team to meet SLAs and improve how we work
- Contributing ideas and feedback — we love innovation and change
What You’ll Bring
- Experience in customer service or contact centre environments
- Background in financial services (credit card or payments experience is a bonus!)
- Clear and confident communication skills — written and verbal
- Great time management and a calm head when priorities shift
- A genuine desire to help people and solve problems
- Comfortable in a fast-paced, tech-led business
Why Join Jaja?
- Be part of a mission-led fintech that’s transforming credit for good
- Work in a supportive, inclusive culture where your voice matters
- Hybrid working – 1-2 days per week in our Dublin office.
- Career development in a growing business full of opportunity
- A team that’s collaborative, caring, and not afraid to challenge the status quo
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