Customer Experience Agent - Chat

Join Jaja Finance as a Customer Experience Agent

About Jaja

Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja Finance is on a mission to simplify consumer finance. We’re driven by tech, fuelled by data, and built for the future — creating smarter, more transparent credit solutions for customers across the UK.

We’re now looking for a Customer Experience Agent to join our team in Dublin. You'll handle customer conversations via webchat, social media, and email, helping them get the best out of our products while delivering a fast, fair, and supportive experience.

You’ll also support key back-office processes, work on complaints resolution, and help shape how we deliver service in a digital-first world.

What You’ll Be Doing

• Chatting with customers via webchat, email, and social channels, solving problems and providing product support
• Responding quickly and empathetically to customer queries, always aiming for first-contact resolution
• Guiding customers to self-serve and understand our digital tools
• Supporting back-office tasks and complaint handling when needed
• Keeping accurate, compliant records of customer interactions
• Collaborating with your team to meet SLAs and improve how we work
• Contributing ideas and feedback — we love innovation and change

What You’ll Bring

• Experience in customer service or contact centre environments

• Background in financial services (credit card or payments experience is a bonus!)

• Clear and confident communication skills — written and verbal

• Great time management and a calm head when priorities shift

• A genuine desire to help people and solve problems

• Comfortable in a fast-paced, tech-led business

Why Join Jaja?

• Be part of a mission-led fintech that’s transforming credit for good

• Work in a supportive, inclusive culture where your voice matters

• Hybrid working – 1-2 days per week in our Dublin office.

• Career development in a growing business full of opportunity

• A team that’s collaborative, caring, and not afraid to challenge the status quo