Customer Experience & Booking Specialist

Customer Experience & Booking Specialist (Full-Time)

Where Great Customer Experiences Begin.

Do people tell you that you're naturally positive?

Can they hear your smile over the phone?

Do you genuinely enjoy talking with people and helping them solve problems?

Are you energized by achieving goals, working with an amazing team, and making a real difference in someone's day?

If you're reading this thinking...

"That's me."

...then we'd love to meet you.

About Canadoor

At Canadoor Garage Doors, we're raising the standard for customer service in the trades.

Since 2009, we've grown into one of Ontario's leading residential and commercial garage door companies by doing things differently. We believe professionalism matters. Relationships matter. Quality matters.

Most importantly...

People matter.

We work hard, support one another, celebrate our wins, and believe that great people deserve the opportunity to build great careers.

Our people are the reason customers continue to choose Canadoor year after year, and we're committed to creating a workplace where great people can build meaningful careers.

Our customers trust us during stressful situations—a broken garage door, an emergency repair, or a business that can't open for the day.

Every phone call is an opportunity to reduce stress, build confidence, and show customers why they chose the right company.

That's where you come in.

This Isn't Just Customer Service

You're not simply answering phones.

You're creating confidence.

You're building trust.

You're helping customers solve problems.

You're protecting our reputation.

You're helping our technicians arrive prepared.

You're turning first-time callers into lifelong customers.

Every conversation you have directly impacts our customers, our team, and the future of our company.

Position Summary

As a Customer Experience & Booking Specialist, you'll be the first point of contact for our customers and the voice that represents the Canadoor brand.

Your role is to deliver an exceptional customer experience while confidently guiding customers through the booking process. You'll listen, educate, reassure, and help customers take the next step by booking appointments while ensuring every interaction reflects Canadoor's commitment to professionalism, reliability, and excellence.

This role combines customer service, sales, relationship building, organization, and problem solving.

If you enjoy helping people and achieving results, you'll thrive here.

What You'll Love About This Role

Every day is different.

You'll spend your days helping customers, solving problems, booking appointments, and making someone's day just a little bit easier.

You'll work with an incredible team that supports one another, celebrates success, and believes that work should be both rewarding and enjoyable.

If you enjoy talking with people more than staring at spreadsheets all day...

You'll probably love it here.

What You'll Be Doing

As a Customer Experience & Booking Specialist, you will:

• Be the friendly first voice customers hear when they contact Canadoor.
• Answer incoming calls with professionalism, enthusiasm, and urgency.
• Deliver an exceptional first impression of our company.
• Listen carefully to understand each customer's needs before responding.
• Build trust and confidence with every customer interaction.
• Convert incoming inquiries into booked appointments.
• Accurately enter customer information into ServiceTitan.
• Schedule appointments while understanding technician availability and capacity.
• Respond promptly to online customer inquiries.
• Navigate multiple software platforms confidently.
• Follow established booking processes while allowing conversations to feel natural and personal.
• Review your work for accuracy and completeness.
• Maintain an organized and professional workspace.
• Contribute to a positive, supportive, and high-performing team culture.
• Support teammates whenever needed to ensure an exceptional customer experience.

Who Will Be Successful in This Role?

The people who thrive at Canadoor don't just answer phones—they create confidence, build trust, and help customers through what is often an unexpected and stressful situation.

You'll be successful in this role if you're someone who genuinely enjoys connecting with people, takes pride in delivering exceptional service, and is motivated by achieving measurable results. You understand that every phone call is an opportunity to help someone while contributing to the success of the entire company.

Our most successful Customer Experience & Booking Specialists are:

• Positive, energetic, and naturally enthusiastic.
• Excellent listeners who seek to understand before responding.
• Confident communicators who can build trust quickly over the phone.
• Driven by goals and excited to achieve and exceed KPIs.
• Organized, detail-oriented, and comfortable managing multiple tasks and systems at once.
• Able to work with a sense of urgency while remaining calm under pressure.
• Reliable, dependable, and accountable.
• Coachable and always looking for ways to improve.
• Comfortable using technology and learning new software platforms.
• True team players who contribute to a positive workplace culture.
• Passionate about creating an exceptional customer experience from the very first interaction.

Most importantly, you believe customer service and sales work together. You don't simply answer questions—you guide customers with confidence, help them make informed decisions, and do everything you can to turn every qualified opportunity into a booked appointment.

Experience & Qualifications

We're more interested in attitude than industry experience.

Ideal candidates will have experience in one or more of the following:

• Customer Service
• Hospitality
• Retail
• Inside Sales
• Appointment Booking
• Fast-paced office environments
• Reception

You'll also have:

• Outstanding communication skills.
• A positive attitude.
• Excellent organizational abilities.
• Strong attention to detail.
• Confidence using computers and technology.
• The ability to multitask.
• A desire to learn and grow.

Experience with ServiceTitan is an asset, but it's not required, we'll teach you.

Can You Answer YES to These Questions?

• Do people naturally describe you as positive and energetic?
• Do you genuinely enjoy talking with people all day?
• Are you motivated by goals and measurable results?
• Do you stay calm and organized in a fast-paced environment?
• Are you looking for more than "just a job"?
• Would your previous manager describe you as reliable, dependable, and someone they could always count on?

If you answered YES to these questions, we'd love to hear from you.

Schedule

This is a full-time position working up to 40 hours per week.

Schedules may include a combination of daytime, evening, weekend, and occasional holiday shifts based on business needs.

Flexibility is appreciated as we work together to provide exceptional service to our customers.

Compensation

$43,000–$52,000+ annually

This role rewards performance.

Team members who follow the process, book consistently, and achieve their KPIs earn more through performance-based incentives.

We believe exceptional people deserve exceptional rewards.

Benefits & Perks

As a full-time team member at Canadoor, you'll receive a comprehensive benefits package that supports your health, stability, and long-term growth.

We offer:

• Health & Dental Benefits (after probation), with 50% employer-paid premiums
• Life Insurance & Accidental Death & Dismemberment (AD&D) Coverage
• Company Pension Plan (RSP) with employer contributions that increase with tenure
• Paid Statutory Holidays
• Weekly Pay via direct deposit
• Company-provided apparel and uniforms
• Structured onboarding and ongoing training
• Ongoing coaching and professional development
• Clear career growth opportunities within the Customer Service team
• A supportive and collaborative team environment
• Leaders who genuinely care about your success

We're not just building garage doors.

We're building careers, leaders, and a company people are proud to be part of.

Vacancy Status

This posting is for an existing vacancy within the Canadoor team.

Artificial Intelligence Disclosure

Canadoor Garage Doors is committed to a fair, consistent, and efficient hiring process.

To support our recruitment efforts, we may use technology, including artificial intelligence (AI) tools, to assist with certain aspects of the hiring process, such as screening applications. All hiring decisions are ultimately made by our hiring team, and every candidate is evaluated based on their qualifications, experience, and alignment with the requirements of the role and Canadoor's core values.

Equal Opportunity Employer

At Canadoor Garage Doors, we're committed to building a workplace where everyone is treated with respect, professionalism, and fairness.

We welcome applicants from all backgrounds, experiences, and perspectives. Employment decisions are based on qualifications, skills, experience, and alignment with our values. We believe that diverse perspectives strengthen our team and help us better serve our customers and communities.

If you require accommodation at any stage of the recruitment or selection process, please let us know. We will work with you to meet your needs in accordance with applicable legislation.

Ready to Join Our Team?

If you're looking for more than just another job, if you're looking for a career where your attitude matters, your work makes a difference, and you can grow with a team that's committed to excellence, we'd love to hear from you.

Apply today and become the first smile our customers experience when they contact Canadoor.

Requirements

• Employment Type: Full-time
• Work Hours: 32 to 44 hours work
• Required Education: High school or equivalent
• Required Experience: Mid level(2) years