Customer Experience Coordinator

• Permanent part-time position in Cannonvale, QLD
• Increase your take-home pay with Salary Packaging
• Join a supportive team with opportunity to up-skill and grow

About Us

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland, Victoria and South Australia.

Community Solutions Group are part of Endeavour Foundation, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are! Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

About The Role

Community Solutions are proud to deliver the Disability Employment Services (DES) program in Ingham. We are here to create tailored plans unique to each individual, helping them to gain employment skills and work experience with the end goal of assisting them to find meaningful, long-term employment. Our customers are at the heart of everything that we do; and that is where you come in!

As our Customer Experience Coordinator, you will provide administrative support to our wider team and the first point of contact for our clients. You will play an important part in spreading the word of the DES program and the benefits of disability employment assisting with direct promotion, business development and event coordination. Key duties will include:

• Providing daily client update reports to our Recruitment Partner team
• Booking in client appointments and sending calendar reminders
• Running various system reports and adding client notes to the system
• Keeping across client documentation and appointments
• Making calls to clients and referral partners to talk them through DES and our services or to follow up on potential new clients
• Getting involved in event and meeting coordination when needed
• Ensuring WH&S documentation, stationery and First Aid kits are all up to date

What will you bring to the role?

• Strong administration and organisation skills - running reports, mailbox and calendar management, booking client appointments, logging notes, preparing invoices and organising client welcome packs
• Experience using Word, Outlook and Excel and other IT systems
• You are comfortable managing up as you will be keeping our team on track with their administration tasks
• Some experience in event coordination would be great but not essential
• Excellent customer service and interpersonal skills; you are a true people person
• Ability to engage with community stakeholders and promote our services
• You enjoy working autonomously and as part of a team, the best of both worlds

Benefits and Perks

• Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
• Discounts on Corporate Private Health Insurances, Select Kia Vehicles, Solar Packages (QLD only) and appliances.
• Supportive Induction and Learning Opportunities
• Employee Assistance Program.
• Reward and Recognition Program.

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today!

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.