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Customer Experience Manager
Posted on Feb. 11, 2025
- Raleigh, United States of America
- No Salary information.
- Full Time

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As a Customer Experience Manager your role is focused on ensuring that customers achieve their desired outcomes while using our company's products and services.
Key Responsibilities:
- Customer Onboarding: Help new customers understand the product and/or service, guiding them through initial setups and processes.
- Ongoing Support: Serve as the main point of contact for customers, addressing any questions or concerns they may have throughout their experience.
- Relationship Management: Build strong relationships with customers to understand their needs and help them maximize the value of the product or service.
- Feedback Collection: Gather feedback from customers about their experiences and relay this information to relevant teams to improve products or services.
- Project Coordination: Coordinate schedules, installations, and other logistical aspects of customer projects to ensure smooth execution.
- Status Updates: Keep customers informed about project timelines, installation dates, and any potential delays.
- Training and Education: Provide training sessions or resources to help customers better utilize the product or service.
Skills Required:
- Strong Communication: Ability to clearly convey information and maintain open lines of communication with customers.
- Problem-Solving: Quick thinking to address customer concerns and find solutions.
- Organizational Skills: Keeping track of multiple customer accounts and projects simultaneously.
- Empathy: Understanding customers' perspectives and needs.
- Fundamental Computer Proficiency: Candidates should possess fundamental computer proficiency, including experience with standard office software and basic internet navigation.
Overall, this role is focused on customer satisfaction and retention, ensuring customers have a positive experience from start to finish.
- E-Commerce a PLUS - eBay & Amazon, Big Commerce
Work hours are Monday through Friday 7am to 4pm
Job Type: Full-time
Pay: From $22.05 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- Day shift
Work Location: In person
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