Find Your Next Job

Customer Experience Manager

Posted on Feb. 11, 2025

  • Raleigh, United States of America
  • No Salary information.
  • Full Time

Customer Experience Manager

Apply to 500+ LinkedIn Jobs Automatically


As a Customer Experience Manager your role is focused on ensuring that customers achieve their desired outcomes while using our company's products and services.

Key Responsibilities:

  • Customer Onboarding: Help new customers understand the product and/or service, guiding them through initial setups and processes.
  • Ongoing Support: Serve as the main point of contact for customers, addressing any questions or concerns they may have throughout their experience.
  • Relationship Management: Build strong relationships with customers to understand their needs and help them maximize the value of the product or service.
  • Feedback Collection: Gather feedback from customers about their experiences and relay this information to relevant teams to improve products or services.
  • Project Coordination: Coordinate schedules, installations, and other logistical aspects of customer projects to ensure smooth execution.
  • Status Updates: Keep customers informed about project timelines, installation dates, and any potential delays.
  • Training and Education: Provide training sessions or resources to help customers better utilize the product or service.

Skills Required:

  • Strong Communication: Ability to clearly convey information and maintain open lines of communication with customers.
  • Problem-Solving: Quick thinking to address customer concerns and find solutions.
  • Organizational Skills: Keeping track of multiple customer accounts and projects simultaneously.
  • Empathy: Understanding customers' perspectives and needs.
  • Fundamental Computer Proficiency: Candidates should possess fundamental computer proficiency, including experience with standard office software and basic internet navigation.

Overall, this role is focused on customer satisfaction and retention, ensuring customers have a positive experience from start to finish.

  • E-Commerce a PLUS - eBay & Amazon, Big Commerce

Work hours are Monday through Friday 7am to 4pm

Job Type: Full-time

Pay: From $22.05 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Shift:

  • Day shift

Work Location: In person


Apply to 500+ LinkedIn Jobs Automatically


Share with Friends!

Similar Jobs


Homesavers Homesavers

Supervisor

We are currently recruiting for a Store Supervisor to join the team in our store in Enniscorthy, Co…

Part Time | Enniscorthy, Ireland

Apply 19 hours, 17 minutes ago

The Coca-Cola Company The Coca-Cola Company

Manager Automation Engineer

We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing in…

Full Time | Ballina, Ireland

Apply 19 hours, 17 minutes ago

Recordati S.p.A Recordati S.p.A

Warehouse Operator

Warehouse Operator ID: 1712 Date of Posting: Jul 7, 2025 Business Area: Procurement Job Type: Direc…

Full Time | Cork, Ireland

Apply 19 hours, 17 minutes ago

Siemens Healthineers Siemens Healthineers

Working Student (F/M/D) Technical Support For Clinical Image Data & Project Management

Mode of Employment : Fixed Term / 15h/Week Do you want to help create the future of healthcare? Ou…

Part Time | Erlangen, Germany

Apply 19 hours, 18 minutes ago

Ankorstore Ankorstore

Product Engineer

Location Paris Employment Type Full time Department Engineering About us Ankorstore is on a mission…

Full Time | Paris, France

Apply 19 hours, 19 minutes ago

Kongsberg Kongsberg

Product Manager For Remote Sw Platforms

Do you want to lead and develop as a Product Manager within Remote and Autonomous (R&A) in Kong…

Full Time | Turku, Finland

Apply 19 hours, 20 minutes ago

WebBeds WebBeds

Head Of Contracting Nordics

Who are WebBeds? WebBeds is the fastest growing and most significant accommodation supplier to the…

Full Time | København, Denmark

Apply 19 hours, 21 minutes ago

Swatch Group Swatch Group

Sales Associate (Victoria)

Job description As a Swatch Sales Associate, you will report to the Store Manager and be responsibl…

Part Time | Victoria, Canada

Apply 19 hours, 21 minutes ago