Customer Experience Specialist

Afinoil is a leading provider of high-quality lubricants and oils, offering customized solutions to the automotive, industrial, and commercial sectors. With a focus on innovation and sustainability, we provide premium products designed to enhance performance, reduce wear, and extend the lifespan of machinery and vehicles.

We are looking for a Human Experience Specialist to provide exceptional support to our customers and team members. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and maintaining a positive and professional work environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a timely and professional manner
• Provide product and service information to customers
• Process customer orders and returns
• Maintain a positive and professional work environment
• Collaborate with team members to achieve departmental goals and objectives
• Perform other customer service tasks as required

Requirements:

• High school diploma or equivalent required; post-secondary education in customer service or a related field an asset
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in customer service software and technology
• Ability to maintain confidentiality and handle sensitive information

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative and supportive work environment
• Flexible work arrangements (remote work options, flexible hours)
• Recognition and rewards for outstanding performance

Note: We encourage applications from candidates with varying levels of experience and education. If you are a recent graduate, a career changer, or someone looking to re-enter the workforce, we encourage you to apply.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 38 per week

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Extended health care
• Flexible schedule
• Paid time off
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person