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Customer Experience Specialist
Posted on Jan. 14, 2025
- Queenstown, Singapore
- 0 - 0 USD (yearly)
- Full Time
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In this Role, you’ll get to:
- Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.
- Efficiently manage a large number of client inquiries professionally.
- Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.
- Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.
- Achieve personal and team targets, including Key Performance Indicators (KPIs).
- Handle office administrative tasks as needed.
What you’ll Need to Succeed:
- Bachelor’s Degree in relevant majors.
- Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.
- Analytical thinking and high problem-solving skills.
- Ability to perform well in challenging situations and effectively manage stress.
- Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.
- Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.
Job Type: Full-time
Pay: $2,000.00 - $3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's or equivalent (Preferred)
Work Location: In person
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