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Customer Onboarding Executive (Surat-Hq)
Posted on Jan. 27, 2026
- Gj, India
- 0 - 0 USD (yearly)
- Full Time
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Organizational Overview:
- Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.
Profile Overview
The Customer Onboarding & Support Executive will be part of the Integration – Onboarding and Support team and will play a key role in managing and supporting third-party integrations for hospitality clients. This role involves coordinating onboarding activities, handling integration support, and working closely with internal teams, vendors, and clients to ensure smooth go-live and post-implementation support. The position also acts as a backup resource to ensure continuity and timely delivery of integration tasks.
Roles & Responsibilities:
- Manage and support third-party integrations such as door lock systems, ID scanners, Wi-Fi, WhatsApp, and other hospitality-related tools
- Coordinate with clients, vendors, and internal teams during onboarding and go-live phase
- Troubleshoot integration, configuration, and connectivity-related issues
- Handle integration-related queries and provide post go-live support
- Maintain integration documentation, SOPs, and status updates
- Manage long-running integrations involving multiple stakeholders
- Act as a backup resource during leaves or high-volume periods to avoid delays and ensure continuity
Key Competencies for the Role:
- Strong communication and coordination skills
- Good problem-solving and analytical abilities
- Ability to manage multiple integrations and stakeholders simultaneously
- Attention to detail and documentation skills
- Adaptability to handle operational challenges and support requirements
Requirements:
- 0–3 years of experience in onboarding, integration, or technical support roles
- Basic understanding of APIs, webhooks, and third-party integration workflows
- Willingness to work rotational shifts, weekends, and holidays as required
Good to have:
- Experience with hospitality technology such as PMS, Channel Managers, or POS systems
- Exposure to hardware or IoT-based integrations (door locks, scanners, Wi-Fi systems)
- Experience in vendor coordination and technical documentation
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