Customer Onboarding Success Team Leader – Italian Speaker – Hybrid

Job Description

As a Customer Onboarding Success Team Leader, you will collaborate with sales operations, QA, and training teams.

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Detailed Duties and Responsibilities

• Adapt leadership style to client needs and strategies.
• Drive sales growth through data analysis and strategic recommendations.
• Develop systems to improve efficiency and performance.
• Oversee daily operations and manage performance, scheduling, and evaluations.
• Support clients with technical integrations and provide ongoing assistance.
• Monitor and achieve daily, weekly, and monthly KPIs.
• Foster a high-performance, collaborative team culture.
• Lead, motivate, and manage a sales team to meet targets.
• Collaborate with sales operations, QA, and training teams.
• Ensure team alignment with client offerings across EMEA regions.
• Recruit and hire new talent as needed.

Targeted Qualifications

• Fluency in Italian Language, C1 level or Higher.
• Fluency in English Language, C1 level or Higher.
• Exceptional time management and prioritization skills.
• Strong communication and presentation skills, able to engage clients via phone, email, and video.
• Min 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales.
• Ability to meet tight deadlines, adapt to shifting priorities, and balance short-term demands with long-term goals.
• Min 1 year of experience in a leadership, coaching, training, or senior representative role.
• Comfortable navigating both strategic and tactical challenges in dynamic environments.
• Proficient in CRM software, particularly with managing leads and opportunities.
• Excellent analytical skills with the ability to use data to drive decision-making.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Attractive Salary: Kindly share your salary expectations.
• Hybrid – Dublin, Ireland “2 Days at Home/weekly”
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”