Customer Operations Specialist

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Who we are:

At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic solutions for all our valued customers within Ireland and across Europe. Our specialist and talented teams of Ergonomic Consultants, Account Managers, as well as our Support and Operations team continue to provide the best quality Ergo solutions tailored to fit each individual’s client needs within our vibrant offices located in (Co. Tipperary and Dublin City centre). It is our mission to continue to improve the health and wellbeing of all our customers (many of Ireland’s largest multinationals) along with placing utmost importance on the wellbeing of our people who work with us towards the KOS journey.

About the role:

What you need to know:

We are looking for a talented Customer Operations Specialist to join our busy office who will be based onsite in our Holycross, Thurles, Co. Tipperary office and will report into the Business Support Manager within the Operations team. The successful candidate will have excellent customer experience skills with the ability to continue to build strong relationships with our existing customer base along with being the first point of contact for new customer relationships. The person will need to be customer centric, flexible, have strong attention to detail and a keen willingness to develop their knowledge of all our fantastic ergonomic solutions.

Scope of the role:

• First point of contact for our customers, providing sales support and guidance via phone, email and live chat.
• Cross-departmental co-ordination and communication with our (purchasing, warehousing, marketing teams) along with providing sales support to our internal team of Ergonomic Consultants and Account Managers.
• Preparation of quotes, issuing of invoices ensuring prompt and accurate payment of supplier and customer invoices.
• Website product additions/updates and actively building product knowledge of our Ergonomic products that we offer to improve quality of life and well-being of our customers.
• Processing orders on our IT system along with coordinating logistics.
• Quality control of all customer documentation.
• Managing the customer service inbox ensuring service delivery times are met.
• Updating customer information on our Customer Relationship Management system.
• Accounts Receivable communication with customer.

What we’re looking for:

• Professionalism with a drive to deliver an excellent customer experience.
• 3rd level qualification/diploma/certification (preferably Business or Health related)
• At least two years’ experience in a fast-paced customer focused role.
• Comfortable using IT systems and confident using word, excel and outlook.
• Flexible approach to work and adaptable to change with successful growing company.
• Strong attention to detail.
• Drive to learn and develop.

The offer:

• Competitive basic salary with clear career progression pathways.
• Performance-related bonuses based on individual and company success.
• Employer funded Pension scheme arrangement
• Bike to work/ Tax saver commuter scheme
• Comprehensive learning and development programmes, including leadership and management training.
• Exam support and Tuition reimbursement provided.
• A supportive, collaborative, and forward-thinking team culture where your contribution is valued and recognised.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Holycross, CO. Tipperary: reliably commute or plan to relocate before starting work (required)

Education:

• Advanced/Higher Certificate (preferred)

Experience:

• Customer support: 2 years (required)

Language:

• fluent english (required)

Work Location: In person