Customer Relations Manager

Customer Relations Manager

Are you a customer-obsessed professional? Do you speak fluent English and either Spanish or a Scandinavian language at a proficient level? At Rincon, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in beautiful Mijas, Malaga, Spain.

About us

Rincon is a leading, tech-oriented company in the short-term rental industry, committed to growth and excellence. Our company values innovation, system enhancement, and exceptional service. Join our forward-thinking, collaborative work environment, where you can play an essential role in creating high-value workflows, adopting cutting-edge industry practices and making sure we delight our customers and empower our homeowners.

Our Values:

• We care: we go above and beyond to make every stay feel like home.
• Impress: we create experiences that guests remember and owners trust.
• Innovate: we embrace change and the best solution wins.
• Integrity: we’re real with each other—transparent, honest, and team-first oriented.

“We live our values every day, whether it's solving problems creatively or building trust with property owners"

Role Overview:

In this impactful role, you’ll be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence. Your proactive mindset, outstanding organizational skills, and talent for multitasking skills will be key to thriving in our fast-paced environment.

Key Responsibilities:

Customer Service Manager:

• Act as the primary contact for property owners and tenants, providing excellent service and building strong, trust-based relationships through email, phone, and social media.
• Manage, optimize, and update CRM systems to improve relationship management.
• Optimize and manage reservations across various platforms.
• Assist guests with inquiries before, during, and after their stay.
• Resolve issues promptly and effectively, providing solutions for both tenant and owner concerns.
• Act as the main liaison between guests and our service team, including housekeeping, key holders, suppliers, and homeowners.

Property Rental Manager:

• Oversee front office tasks such as arrivals, departures, and check-in validations.
• Onboard new properties into our system, including pricing and promotional offers.
• Optimize property listings on OTAs and manage relationships with booking agents.
• Perform key administrative duties to ensure smooth operations.

Out-of-Office Tasks:

• Conduct property inspections for new leads and meet with prospective homeowners.
• Manage guest check-ins and check-outs as needed.

Requirements:

• Language Proficiency: Native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language.
• Experience: Proven background in customer service, front office, reception, or account management, ideally within the holiday rental or a similar sector.
• Skills: Exceptional problem-solving and mediation skills; ability to manage multiple tasks seamlessly.
• Communication Skills: Strong communication skills verbal and written.
• Technical Proficiency: Familiarity with PMS, VRMS, portals, extranets, and CRM systems.
• Driving License: Valid EU driving license required.
• Personal Attributes: High work ethic, proactive, self-motivated, flexibility, open-mindedness, and a strong ability to connect and communicate effectively.

What We Offer:

• A supportive and innovative work environment.
• Opportunities for career growth and professional development.
• A diverse and dynamic team.
• A stunning work location in Mijas, Malaga.

Working Conditions:

• Full-time Position: Rotating schedule from Monday to Sunday, with two consecutive days off.
• Shifts: Includes weekends, public holidays, and occasional night arrivals.
• On-Call Duties: 24-hour emergency phone rotation.

Are you ready to make a difference in the short-term rental industry and grow with us? We’d love to hear from you! Submit your resume and cover letter detailing your relevant experience, language skills and anything else you’d like us to know.

Apply today and help shape unforgettable experiences in Mijas, Malaga, the heart of Costa del Sol, while growing in an innovative, team-first environment!

Job Type: Full-time

Pay: 20,000.00€ - 25,000.00€ per year

Ability to commute/relocate:

• 29651 Mijas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working afternoon/night shift or do you prefer working the day shift?
• Which skills do you possess, would be most beneficial for this job?
• Add any relevant information you think is important for us to know:
• Which languages are you fluent in, and can you confirm your proficiency level in both written and spoken communication?
• Do you have prior experience in customer service, front office, or property management within the holiday rental or hospitality industry? If yes, please describe your role and responsibilities.
• Are you available to work a rotating schedule, including weekends and public holidays?

Experience:

• Customer Service: 2 years (Preferred)
• Property Management: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• drivers license (Required)

Work Location: In person