Customer Relations Specialist

About Citisin

Citisin is redefining the rental market on a global scale. We believe that renting a home should be as seamless as shopping online—giving tenants the freedom to live anywhere in the world while providing landlords with effortless, cost-effective property management. Our vision is to remove complexity, eliminate excessive fees, and create a world where renting is simple and hassle-free.

We are building a high-performing, ambitious team of A-Players who are passionate about growth and ready to scale Citisin into a global leader in the industry. We believe in rewarding talent, fostering innovation, and promoting from within to create a culture where excellence thrives.

About the role

As a Customer Relations Specialist at Citisin, you will be the primary point of contact for our customers, delivering personalized support and building strong, lasting relationships. Your role will be crucial in ensuring customer satisfaction by addressing inquiries, resolving issues efficiently, and maintaining the exceptional service standards that define Citisin.

If you are a proactive communicator with a passion for customer service and problem-solving, we’d love to have you on our team.

Key Responsibilities:

Customer Support and Communication

• Respond promptly to customer inquiries via email, phone, and chat.

• Provide accurate and complete information about our services, policies, and properties.

• Handle and resolve customer complaints with professionalism and efficiency.

Relationship Building

• Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.

• Proactively follow up with clients to ensure satisfaction and address any concerns.

• Act as a brand ambassador, representing Flex Living’s values and commitment to quality.

Issue Resolution

• Identify and resolve customer issues related to bookings, payments, or property concerns.

• Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.

Feedback and Improvement

• Collect and analyze customer feedback to improve service quality.

• Provide suggestions and insights to management for enhancing the customer experience.

Administrative Tasks

• Maintain accurate records of customer interactions in the CRM system.

• Prepare and update reports on customer service metrics.

Skills & Qualifications

• Proven experience in customer service, client relations, or a similar role.

• Excellent verbal and written communication skills in English.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in CRM software and customer support tools.

• Ability to multitask, prioritize, and manage time effectively.

• A positive and empathetic attitude, with a passion for helping others.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth within a fast-expanding company.

• Training and support to help you excel in your role.

• A collaborative, inclusive work environment.