Customer Relationship Representative

Job Overview

THIS IS A COMMISSION ONLY ROLE

Are you a telesales agent, advisor or setter who has reached a ceiling and looking for the next move. Sick of calling people that do not want to speak to you? Just churning the wheels and ready for a change? Do you want more opportunity for progression and growth, where your potential isn't stifled by a CEO who wants to keep you in a cubicle forever?

Our Setter's role maybe for you:

Fully Qualified leads interested in what you are offering

World recognised product and brand

No sale just a free offering

World class sales scripts written using top 1% sales psychology

Minimal admin - Automated Email system

High Ticket deal so huge commission potential

This is a start-up gig, although we are experienced business owners, have an industry leading program and have turned this into a 6 figure business in under 80 days, which means we have clear direction for growth and the know how to get us there.

We are seeking a dedicated and enthusiastic Customer Representative to immediately join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to analyse customer needs to enhance their experience.

Responsibilities

• Reach out to customers by telephone, voicemail, whatsapp and email daily.
• Follow the script and sales psychology to maintain a minimum 50% conversion.
• Call leads at the assigned time to insure the highest possibility of conversion
• Perform data entry tasks accurately to maintain customer records and interactions.
• No sale, only offering a Free Clarity Call.
• Collaborate with team leaders and members to improve service delivery and share best practices.
• Analyse customer feedback to identify trends and suggest improvements in service quality.
• Maintain an organised workspace and ensure all customer interactions are documented properly.

Requirements

• Proficiency in English is essential
• Strong phone etiquette with the ability to communicate clearly and effectively.
• Experience in data entry with a keen attention to detail.
• Ability to analyse customer needs and provide tailored solutions.
• Previous experience in a customer service role is an advantage but not mandatory.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment.
• Bilingual candidates are encouraged to apply as they can better serve our diverse clientele.

Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: £24,000.00-£48,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Company events
• Employee mentoring programme
• Flexitime
• Unlimited paid holidays
• Work from home

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service or sales: 1 year (required)

Work Location: Remote

Application deadline: 27/11/2024
Reference ID: 1
Expected start date: 21/11/2024