Customer Resolution Manager

Job Description:

Are you a natural leader with a passion for the aviation industry and a drive for operational

excellence?

At Satair, we don’t just move parts, we move the industry. We need a leader who can balance

daily operations, act as a functional mentor for the team members, and ensure our customers

receive world-class support for their aircraft requirements.

What the job is …

• Deliver world-class support for aircraft spare parts requirements in alignment with Satair’s values and strategies.

• Team Leadership: Partner with the Regional HO to balance workloads, provide functional guidance, and lead the upskilling of team members.

• Customer Advocacy: Drive Customer Satisfaction (CSIP) by ensuring high-quality, qualified responses to all inquiries.

• Continuous Improvement: Identify process efficiencies and lead projects that enhance service delivery.

• Performance Management: Measure and analyze KPIs (OTD, Ticket Resolution, manage open order book activity and produce reports for management and stakeholders.

• Customer Portfolio Management: Handle quotes and orders, manage Open Order Books, and lead account meetings with internal and external stakeholders.

• Escalation Leadership: Identify material delivery risks and launch first-level escalations to ensure on-time delivery.

• People Development: Assist in onboarding new hires and provide performance feedback to the Regional Head to support team growth.
  

How you will contribute to the team

Professional Skills

• 5+ years of customer service experience

• Previous experience working in the aviation industry and having a technical background would be an advantage but not a prerequisite.

• Proficiency in PC tools (spreadsheets/databases). Experience with SAP, C4C and Freshdesk is a significant advantage.

• Fluent in English (written and oral).

Personal & Interpersonal Skills

• Proactive Leader: Ability to motivate, guide, and train group members with a "can-do" attitude.

• Service-minded, conscientious, flexible and able to understand customers' needs.

• A proactive team player who has a structured approach to work and solving especially complex tasks.

• Motivated by having many touchpoints and ensuring cooperation with internal and external stakeholders

• Able to work within a multicultural environment.

• Demonstrates responsiveness, ownership, accuracy, and integrity in all transactions.

• Comfortable working under pressure with tight deadlines in a fast-paced environment.

• Analytical & Structured: Strong problem-solving skills with a high attention to details.

• Excellent Communicator: Superior presentation and intercultural communication skills.

BUT, most importantly, we are looking for the right PERSON to join our great team of 38 people with 16 different nationalities – a team where we depend on each other to keep performance high.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options
  

Come on board and join us at Satair, an Airbus Services Company

Please send us your application no later than 12th March 2026 to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.