Customer Resolution Specialist

Job Description:

LOOK HERE, We are ramping up in our Customer Resolution Services team

Would you like to make a difference to our customers within an exciting international context?

We are looking for new colleagues to join our high-performing Customer Resolution team in Kastrup, Denmark!

The job consists of:

You will work as single point of contact for a predefined group of customers and your main tasks will be to ensure excellent customer service by:

• Processing requests received by e-mails and phone

• Following up on orders to ensure KPI’s such as delivery on time and customer satisfaction

• Handling customer inquiries and complaints

• Acting as the global contact on a daily basis to supply management, warehouse, shipping, sales, product management, accounting etc.

• Acting as back-up for your colleagues when needed

• Working together with stakeholders to meet the target dates

• Alignment meetings with internal stakeholders and customers when needed
  

You will join our team in Kastrup, Denmark, that supports customers in EMEA (Europe, Middle East and Africa).

The group is part of a larger group of teams spread across Europe, Asia and the US.

Our telephones are manned from 8.00 to 17.00 on a rotation schedule.

We offer flexible working hours and allow 2 working from home days per week after the onboarding is completed (usually after 2-3 months).

We expect our new team member to be:

• A proactive team player who has a structured approach to work and solving especially complex tasks.

• Motivated by having many touchpoints and ensuring cooperation with internal and external stakeholders.

• Able to work within a multicultural environment.

• Service-minded, conscientious, flexible and able to understand customers' needs.

• Excellent in both written and verbal English communication skills.

• Able to stay composed in all situations.

• Demonstrates responsiveness, ownership, accuracy, and integrity in all transactions.

• Not afraid of speaking up and having an open mindset.

• Previous experience working in the aviation industry and having a technical background would be an advantage but not a prerequisite.

• Having experience working with SAP (ERP) and Fresh Desk would be an advantage but not a prerequisite.

BUT, most importantly, we are looking for the right PERSON to join our great team of 34 people with 14 different nationalities – a team where we depend on each other to keep performance high.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your CV and application as soon as possible as we will be interviewing on an ongoing basis. Do not miss out on the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.