Find Your Next Job
Customer Retention Specialist
Posted on Jan. 17, 2025
- Queenstown, Singapore
- 0 - 0 USD (yearly)
- Full Time
Apply to 500+ LinkedIn Jobs Automatically
We are seeking a dedicated and proactive Customer Retention Specialist to join our team. This role is crucial for maintaining and enhancing our relationships with existing customers.
The ideal candidate will focus on ensuring customer satisfaction and engage our customer base.
Key Responsibilities:
Customer Retention & Engagement:
- Proactively reach out to customers who show signs of inactivity, dissatisfaction, or potential churn.
- Conduct follow-ups on customer interactions to ensure timely resolution and satisfaction.
Relationship Building:
- Foster and maintain strong relationships with existing customers to increase loyalty and reduce churn.
- Communicate effectively with customers to understand their unique needs and identify solutions
Feedback & Insights
- Collect and analyze customer feedback to identify pain points and improvement opportunities
- Work closely with the product, sales, and marketing teams to share customer insights and trends that may enhance product offerings
- Prepare and present regular reports on retention metrics and customer feedback to help improve overall customer experience
Job Types: Full-time, Permanent
Pay: $3,200.00 - $4,500.00 per month
Benefits:
- Flexible schedule
- Parental leave
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Education:
- Local Polytechnic Diploma (Required)
Work Location: In person
Apply to 500+ LinkedIn Jobs Automatically
Share with Friends!
Similar Jobs
Senior Manager, Loyalty And Marketing
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is…
Full Time | Queenstown, Singapore
Apply 1 week, 4 days ago
Transfer Agency, Senior Associate
Job Description Who we are looking for: Provide management and direction of the team and its resour…
Full Time | Singapore, Singapore
Apply 1 week, 6 days ago
Salonkee
Customer Support Specialist (Dutch Speaker)
At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutio…
Full Time | Hesperange, Luxembourg
Apply 1 week, 6 days ago
Data Governance & Management Specialist
Accenture is a leading global professional services company. We believe in inclusion and diversity …
Full Time | Wellington city, New Zealand
Apply 2 weeks, 2 days ago
Farmlands Co-operative Society
Partnerships Lead/Manager Sales
Competitive remuneration + benefits Flexible working conditions + free parking Kiwi-owned Brand - A…
Full Time | Christchurch, New Zealand
Apply 4 weeks ago
Global Logistics Specialist
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has on…
Full Time | Singapore, Singapore
Apply 1 month, 3 weeks ago
Senior Customer Success Account Manager
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and mo…
Full Time | Singapore, Singapore
Apply 2 months ago
Everwell - Product Marketing Manager, Payments (Remote, Nz) - 12month Fixed Term Contract
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, …
Full Time | Auckland city, New Zealand
Apply 2 months, 1 week ago