Customer Retention Specialist

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

About your role:

We’re looking for a Customer Retention Specialist to develop the retention strategy for existing customers and stop customer loss across all channels. You’ll have ownership over customer loss and retention KPIs and will track and report on customer losses and retention rate numbers for all channels. You’ll identify upselling opportunities to maintain and increase customer lifetime value, and will recommend and implement programs to support customer retention.

You’ll also collaborate with a variety of other teams, including marketing, sales, product, pricing, finance, and customer care, to agree and implement the retention strategy. You’ll categorise reasons for customer churn and implement measures to mitigate these risks. You’ll create win-back strategies for lost customers, and will measure the effectiveness of retention initiatives by analysing post-campaign metrics and ROI.

Here's what we’re looking for:

• Experience of delivering business KPI’s. Experience of working with Customer acquisition and retention.
• Analytical Skills: Ability to interpret data, identify trends and develop actionable insights.
• Problem-Solving Skills: Creative and resourceful in crafting retention strategies and addressing customer pain points.
• Proven stakeholder management skills
• Strong commercial acumen
• Excellent communication and interpersonal skills, with persuasive and empathetic communication style

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.